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Weekly Chat with the eBay Community Team- 29.10.25 @2pm

Hi everybody!

 

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.

 

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

 

Our eBay Community Team is made up of kat@ebay, marco@ebay and dave@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. We understand that certain topics, such as concerns about businesses possibly using private accounts, can be frustrating and important to you. Please refrain from asking the same question repeatedly in our weekly live chats. We assure you that we carefully review all posts in the forum and ensure that your concerns are communicated to the relevant teams for appropriate action.
To maintain a constructive and community environment, posts that repeatedly breach this guideline may be removed. Continued violations could result in further action against your community account. We appreciate your cooperation and understanding in helping us keep our community focused and respectful.

 

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order and will quote the original question in each answer.

 

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.

 

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!

 

Many thanks,

Your eBay Community Team

Available via Email for Community-related inquiries:
contactcommunity@ebay.comeBay
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Weekly Chat with the eBay Community Team- 29.10.25 @2pm


@suelel1968 wrote:

It was Royal Mail. Always Paypal until yesterday and it just went straight to my funds. I had a look at payment options and paypal was just for buying and no option to change that. I was able to change it to come off my CC. 


Thanks for your reply, suelel1968.

 

Yep, you are right, with Royal Mail you should be able to use PayPal. Do you have the item number the label was for, so I can take a look and report it in case it is related to a technical issue?

 

Thank you,

Marco

I am currently away, and will return on the 10th of November. Please expect a delay in my reply




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Weekly Chat with the eBay Community Team- 29.10.25 @2pm

I'll give you two : 267445180006, 187690777612. Added to watchlist, moved to custom watchlist, then gone.

Message 22 of 35
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Weekly Chat with the eBay Community Team- 29.10.25 @2pm

177448001149 and the item which i gave you earlier. 

Thank you again. 

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Weekly Chat with the eBay Community Team- 29.10.25 @2pm


@benr1987 wrote:

I'll give you two : 267445180006, 187690777612. Added to watchlist, moved to custom watchlist, then gone.


Hi @benr1987 ,

 

Thank you for these. I'll include these in the report.

 

 

Thank you,

Kat

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Weekly Chat with the eBay Community Team- 29.10.25 @2pm

Hello team 

If you don’t ask you don’t get, I ask every time I speak to CS.

Could the relevant team please look at the shop pricing levels for the UK business sellers? 

At present the private sellers get a lot more bang for their buck than a business sellers, more listings, cheaper subscription fee and the rollover feature. 

Also the jump from featured shop to anchor is a huge leap cost wise.

If eBay are really about helping small businesses then let’s see some benefits to being correctly registered and paying for the privilege.

Instead of the endless promote, promote, promote notifications.

I know you can only pass it on, but some true consideration would really be welcome.

Jo

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Weekly Chat with the eBay Community Team- 29.10.25 @2pm


@suelel1968 wrote:

177448001149 and the item which i gave you earlier. 

Thank you again. 


Thanks for that, suelel1968

 

We'll investigate both items, and come back to you on this as soon as I get an update. 👍

 

Thank you,

Marco

I am currently away, and will return on the 10th of November. Please expect a delay in my reply




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Weekly Chat with the eBay Community Team- 29.10.25 @2pm

Thank you. Will wait another week for more info on this. 

I have at the moment my letter opener listed under category >single cutlery> knives to add age-verified postage. But of course nobody is looking for a letter opener in this category. But at least I've done what is needed. Hope eBay can add age-verified postage on category letter openers with SD soon. Don't think this is difficult,  just another postage option. 

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Weekly Chat with the eBay Community Team- 29.10.25 @2pm

Would I need to follow this up again at some point? Bit tiring to say the least.

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Weekly Chat with the eBay Community Team- 29.10.25 @2pm


@benr1987 wrote:

Would I need to follow this up again at some point? Bit tiring to say the least.


Hi @benr1987 ,

 

Once I have an update on it I'll reply back here.

 

Thank you,

Kat

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Weekly Chat with the eBay Community Team- 29.10.25 @2pm


@bojangled wrote:

Hello team 

If you don’t ask you don’t get, I ask every time I speak to CS.

Could the relevant team please look at the shop pricing levels for the UK business sellers? 

At present the private sellers get a lot more bang for their buck than a business sellers, more listings, cheaper subscription fee and the rollover feature. 

Also the jump from featured shop to anchor is a huge leap cost wise.

If eBay are really about helping small businesses then let’s see some benefits to being correctly registered and paying for the privilege.

Instead of the endless promote, promote, promote notifications.

I know you can only pass it on, but some true consideration would really be welcome.

Jo


Hi @bojangled 

 

This is something we have passed back at a recent meeting with the business unit. We have raised subscriptions and fees with the guys.  

 

I can't guarantee there will be any changes soon but it is definitely something that is being spoken about.  

 

Thanks,

Dave

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Weekly Chat with the eBay Community Team- 29.10.25 @2pm


@paulblueandwhite wrote:

Thank you. Will wait another week for more info on this. 

I have at the moment my letter opener listed under category >single cutlery> knives to add age-verified postage. But of course nobody is looking for a letter opener in this category. But at least I've done what is needed. Hope eBay can add age-verified postage on category letter openers with SD soon. Don't think this is difficult,  just another postage option. 


Hi @paulblueandwhite 

 

I can't guarantee I will have an update on this next but once I do, I will reach out to you. 

 

Thanks,

Dave

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Message 31 of 35
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Weekly Chat with the eBay Community Team- 29.10.25 @2pm

Thanks. Bit of feedback though: just want to say it did work better when you had the drop-down menu and added it that way. Simple. Not this work-around which takes slightly longer.

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Weekly Chat with the eBay Community Team- 29.10.25 @2pm


@ccla3379 wrote:


Hi there,

 

Can I ask a basic question about delivery addresses  - why does eBay allow buyers to enter a delivery address but subsequently complain about it to the seller saying it is deficient and that 'there may be problems with this order that may prevent us from generating a postage label'?

These tend to be trivially fixable things e.g. adding a space into the postcode, splitting text too long to fit on a single label line, or choosing London rather than an inner-London borough name - but now with Simple Delivery the system is still complaining but some of the fields are non-editable.

Please, could the system guide buyers to enter acceptable addresses (suitable for use on your lovely labels) before accepting their order. This will surely save them inconvenience or loss, and save everyone time in the future.

Maybe there is a good reason for how the system currently works but I couldn't work it out.



Hi ccla3379, thanks for your post.

 

Yes, thanks for your input, I can totally see what you mean. I will pass this on as feedback for you no problem, anything else, please feel free to let us know. Like we always say, this doesn't necessarily means that changes will be made.

 

Thank you,

Marco

I am currently away, and will return on the 10th of November. Please expect a delay in my reply




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Weekly Chat with the eBay Community Team- 29.10.25 @2pm


@suelel1968 wrote:

It was Royal Mail. Always Paypal until yesterday and it just went straight to my funds. I had a look at payment options and paypal was just for buying and no option to change that. I was able to change it to come off my CC. 


Hi suelel1968, thanks for your patience on this.

 

I've just been confirmed that this is a change, and it is being progressively rolled out. This means that some accounts will have the option and some others won't, but eventually it will be the same for all accounts. However, you can use your debit/credit card. I can see you set that up already, and your available funds on your eBay account will also be available to purchase labels. 

 

Hope this helps,

Marco

I am currently away, and will return on the 10th of November. Please expect a delay in my reply




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Weekly Chat with the eBay Community Team- 29.10.25 @2pm


@richardrixham wrote:

Hi, i am an organiser for the event BMW Live at Oulton Park. It is an event from BMW Car Club GB. Who can we talk to about eBay attendance and/or sponsorship? Thanks. 


Hi @richardrixham 

 

I sent you a PM with the details of the person you need to speak to.

 

Thanks,

Dave

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About this Weekly Chat!

Welcome to the Weekly Chat with the eBay Community Team! Unless otherwise noted, chats occur every Wednesday from 2pm to 3pm.

Our Community Team will be in the Chats to help with the questions.

If you have multiple questions please open a post per question so we can get back to them individually. If it's something we can't answer right away we will get back to you after the chat has finished.