Weekly Chat with the eBay Community Team - 11.03.26 @2pm

[community-team@ebay]

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of kat@ebay and marco@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. We understand that certain topics, such as concerns about businesses possibly using private accounts, can be frustrating and important to you. Please refrain from asking the same question repeatedly in our weekly live chats. We assure you that we carefully review all posts in the forum and ensure that your concerns are communicated to the relevant teams for appropriate action.
To maintain a constructive and community environment, posts that repeatedly breach this guideline may be removed. Continued violations could result in further action against your community account. We appreciate your cooperation and understanding in helping us keep our community focused and respectful.

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order and will quote the original question in each answer.

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!

Many thanks,

Your eBay Community Team

[kat@ebay]

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@alttech05 wrote:

I recently had a item not received case opened on one of my items that I sold, I was in contact with the buyer when I first noticed the delay, he understood that it’s not my fault and it’s Royal Mail that’s not providing adequate service 

Buyer bought the item on 19/02/2026 and I dropped it off at a Royal Mail parcel shop the next day on 20/02/2026 at around 10am, I have the receipt that I received that day, to this day tracking says “we got it” item was accepted at parcel shop. 

I used eBay’s simple delivery during shipping, which I assumed would keep be protected incase something like this occurred, turns out it didn’t because after the buyer opened the claim eBay’s stepped in and used my funds to refund the buyer, when I called customer support to essentially ask “what about me? Since I had used simple delivery, and eBay support told me they can’t do anything due to the tracking update, refused to help me any further just kept iterating the same point over and over and told me to go deal with Royal Mail myself. 

Now I’m left with a expensive item missing with 0 funds to show for it, and Royal Mail being unhelpful. I got screwed in all of this even though I done everything right on my end. 

I can provide screenshots of the order, case, my parcel shop receipt, proof of original item purchase, invoice etc. 

I need this case looked at again, I don’t understand why I got left out to dry even though eBay simple delivery is meant to provide a layer of support for sellers. 

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Hi @alttech05 ,

Having checked as the case was already appealed we are unable to appeal it again through the community.  They will have made a final decision on it to decline the appeal.  If you wish to dispute this it will need to go through the regular customer support channel but to set the right expectation they are unlikely to action a second appeal.

Thank you,

Kat

[marco@ebay]

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@mygaras wrote:

Hello!

I was just wondering what measures are in place to manage eBay Live? Out of idle curiosity, I clicked on one broadcast, only to find that the American seller was effing and jeffing in response to buyers' offers. Fortunately I'm not easily offended, but I'm guessing that the colourful language he was using is not acceptable under eBay's T&Cs?

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Hi mygaras, thanks for your question.

For eBay live, offensive language is not allowed, and we would apply our threats and offensive language policy in case this policy is breached. You can confirm this on the eBay live pages here, and you can see more about our threats and offensive language policy here.

Hope this helps,

Marco

[kat@ebay]

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@paulblueandwhite wrote:

Good afternoon,

Thank you for your answer. 

But due to my location in Scotland: Evri is no option for me,  no Evri where I live.

Can only use Royal Mail + ParcelForce ( = 1 company now )

But it seems some private sellers can add ParcelForce for items longer than 61 cm. 

I have a wicker basket that is 78 cm long and custom postage is not available when I list it. Tried a lot of different categories. Some sellers can add ParcelForce option on category : "Baskets". Not me.

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Hi @paulblueandwhite ,

If custom postage is allowed for a certain category then it should appear on the listing. If you have example listings where the sellers have been able to use custom postage for the same category you are trying to list in then send them on to me and will have it checked.

Thank you,

Kat

[marco@ebay]

Hi tinpelican, thanks for your patience. 

I still haven't got an update on this, but I am keeping an eye out on it. I will check again once I'm back on Monday.

Thank you,

Marco

[marco@ebay]

Hi tinpelican, thanks for your patience around this. 

I got a notification from the tech team, and they've informed me that this is due to your items being single quantity items. They are saying that if you set your listings to multi quantity items and add more that 1 for quantities, this should work for you.

I understand this chat is now closed, but if you wish, you can open a new thread on this on the technical issues board, and you can reply to me from there.

Thank you,

Marco