💬Weekly Chat with the eBay Community Team- 05.10.22 @2pm

Hi everybody!

 

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible. 

 

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

 

Our eBay Community Team is made up of kat@ebay , dave@ebay  and katie@ebay . Between us, we have knowledge in Buying, Selling, ProTrader, Fulfilment, Parts & Accessories, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. 

 

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer. Please refrain from opening discussions here, any posts without questions may be removed.

 

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat! 

 

Many thanks,

Your eBay Community Team

Available via Email for Community-related inquiries:
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💬Weekly Chat with the eBay Community Team- 05.10.22 @2pm


@oakley_home_and_gifts wrote:

When will ebay be tackling the issue of private sellers clearly running a business on the site. I like many others are fed up with the ease in which they get away with it by not offering returns or contact information which under distance selling regulations they are required to. Not only that ebay continue to give them 1000 free listings a month, offers of lower final value fees. 

 

Trading is tough at the minute and if ebay really want to support small business like they keep claiming, then maybe it is time to tackle the problem of give private accounts that clearly run a business a free ride. I have lost over £400 in sales due to returns this week when many competitors would be able to of refused the buyer remorse returns. 

 

No matter how many times some are reported nothing gets done about the same sellers which are still on the site or still not showing any distance selling regulations. 

 

All to often I hear the same lines to keep reporting them and we can't share information about other peoples accounts. ebay don't need to share anything as we can still see they are trading as a private account or transfered over to a business account. 


Hi @oakley_home_and_gifts ,

 

The issue with eBay providing information on these accounts or actions it takes is that it can make is easier for people to work around and so it cannot be shared.  While I understand your fustration with it action is taken on alot of reports on a regular basis but its not information that is made public. It is a case they will need to keep being reported.

 

Thank you,

Kat

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💬Weekly Chat with the eBay Community Team- 05.10.22 @2pm


@bravergrace wrote:

Re: Selling to Germany using the Global Shipping Programme.

 

When the German Packaging Regulations were tightened up in the summer, eBay said that the GSP wouldn't accept sales to Germany  unless the seller was either a private seller, or had entered their registration number.

 

But there have been a few threads recently where business sellers have had items for Germany accepted by the GSP, even though the sellers have no packaging registration number.

 

 

Is this a change of the law/rules/procedures, or just a few glitches in the system?  If the seller's registration number is no longer necessary, it would be nice to know because it gives an option to sell to Germany.

 

 


Hi @bravergrace,

 

There have been no changes to policy on this since the announcement

 

I don't know the in's and the outs of the examples you mentioned but if you would like to send me the threads you mentioned via PM I can take a closer look by the end of the week to better understand what happened.

 

Thanks,

Katie 

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💬Weekly Chat with the eBay Community Team- 05.10.22 @2pm

Hi @kimbub16 ,

 

Thats the payment that matches the item you provided. That payout ID shows that transaction for the 17th which matches the item.

 

Thank you,

Kat

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About this Weekly Chat!

Welcome to the Weekly Chat with the eBay Community Team! Unless otherwise noted, chats occur every Wednesday from 2pm to 3pm.

Our Community Team will be in the Chats to help with the questions.

If you have multiple questions please open a post per question so we can get back to them individually. If it's something we can't answer right away we will get back to you after the chat has finished.