eBay

community-team@ebay · ‎04-10-2022

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kat@ebay · ‎05-10-2022

@oakley_home_and_gifts wrote:

When will ebay be tackling the issue of private sellers clearly running a business on the site. I like many others are fed up with the ease in which they get away with it by not offering returns or contact information which under distance selling regulations they are required to. Not only that ebay continue to give them 1000 free listings a month, offers of lower final value fees.

Trading is tough at the minute and if ebay really want to support small business like they keep claiming, then maybe it is time to tackle the problem of give private accounts that clearly run a business a free ride. I have lost over £400 in sales due to returns this week when many competitors would be able to of refused the buyer remorse returns.

No matter how many times some are reported nothing gets done about the same sellers which are still on the site or still not showing any distance selling regulations.

All to often I hear the same lines to keep reporting them and we can't share information about other peoples accounts. ebay don't need to share anything as we can still see they are trading as a private account or transfered over to a business account.

Hi @oakley_home_and_gifts ,

The issue with eBay providing information on these accounts or actions it takes is that it can make is easier for people to work around and so it cannot be shared. While I understand your fustration with it action is taken on alot of reports on a regular basis but its not information that is made public. It is a case they will need to keep being reported.

Thank you,

Kat

I am currently out of the office and will return on the 23rd of April. Please expect a delay in my reply

katie@ebay · ‎05-10-2022

@bravergrace wrote:

Re: Selling to Germany using the Global Shipping Programme.

When the German Packaging Regulations were tightened up in the summer, eBay said that the GSP wouldn't accept sales to Germany unless the seller was either a private seller, or had entered their registration number.

But there have been a few threads recently where business sellers have had items for Germany accepted by the GSP, even though the sellers have no packaging registration number.

Is this a change of the law/rules/procedures, or just a few glitches in the system? If the seller's registration number is no longer necessary, it would be nice to know because it gives an option to sell to Germany.

Hi @bravergrace,

There have been no changes to policy on this since the announcement.

I don't know the in's and the outs of the examples you mentioned but if you would like to send me the threads you mentioned via PM I can take a closer look by the end of the week to better understand what happened.

Thanks,

Katie

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