💬 Weekly Chat with the eBay Community Team- 03.08.22 @2pm

[community-team@ebay]

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible. 

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of kat@ebay , dave@ebay  and katie@ebay . Between us, we have knowledge in Buying, Selling, ProTrader, Fulfilment, Parts & Accessories, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. 

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer. 

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat! 

Many thanks,

Your eBay Community Team

[kat@ebay]

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@tommystrezures wrote:

In the "new look" page for revise listings,  when you goto bulk edit, why has the duration option disappeared from the drop down menu? If we want to change the length of an auction for example from 7 days to 5 day, we now have to manually amend every item from the table, where as before we could bulk edit it in one go?

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Hi @tommystrezures ,

Thank you for this detail on the new listing tool. Its useful insight. I'll provide this example as feedback to the relevant team for review.

Thank you,

Kat

[tommystrezures]

Thanks Kat, its just annoying and time consuming having to do it manually now!

[oakley_home_and_gifts]

This does not explain thou why the same listing on two different browsers shows different delivery estimates at the same time? 

[dave@ebay]

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@coppenjunk wrote:

Why have you made the verification process for charities so long winded? Having recently set one up... Asking for trustee private information and copies of ID seems a little over the top. 

This is doubly frustrating as you ask for it after the initial registration. Most boards of trustees only meet every couple of months. Are there any plans to streamline this process and better help charities to get onto the platform?

There is a dedicated help email but it seems the majority of your help advisors do not know it exists. Are there any plans to increase the capibilities of this team and make it more known? Also updated help topics and a through and detailed list of things that are needed to verify the charity would be helpful 

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Hi @coppenjunk 

I know there is a lot of information required was registering as a charity with us so the have the dedicated team to deal with everything. They should be easy to contact internally but Ill ask the guys to to reach out to the different CS teams to make them more aware of how to contact.   

Ill also send your feedback about streamlining the process to them and ask to the update any communication going forward. 

Thanks,

Dave