Strung along until the deadline for retuning the item had passed

[heidiboo2u]

I purchased a bag last month and last week I asked if I could send it back because all the stitching had come undone, I had sent pictures of this and they said they would refund me and I would not need to send the bag back, now they are ignoring me and the return date has expired, where do i go from here? thanks.

[**peaseblossom**]

You could contact your payment provider and ask about a refund through them.