Rob

[lloydog]

Please help. I was the successful bidder on an item and eBay took the money off me immediately. The seller never responded to my requests for a collection address so I was unable to collect the item. EBay has my money and says I can’t cancel the purchase and not eligible for a refund. The may be the last time I use eBay. Thanks 

[sml192]

If it is an item requiring collection in person then you will be atomic open an 'Item not received' claim 7 days after if you don't hear from the seller.

[moonlight-rhapsody]

On what date did you make the purchase, and on what date(s) did you contact the seller?