Refund for missold item after 6 months

[jaas-6429]

Hi,

I bought a UHD/Blu-ray set from the seller back in February & quickly checked it, saw the 2 discs, and only recently went to play it (as is common for me with discs) only to find the UHD had been replaced with a DVD (a DVD wasn't in the original set). I complained to the seller & when I offered to return it, he replied that there was no need, it must have been 'mis-listed' & he would refund if I gave my email address. I feel this was cynical, as it's not allowed (as you know), but I emailed him via the contact details on his profile. After no response to my messages, I sent the set back (minus the DVD) via recorded delivery, which he signed for on Wednesday. I submitted the claim in PayPal (I didn't pay that way originally, unfortunately, so I can't escalate there), and I haven't even included the cost of return postage, but I still haven't received anything. I messaged that I would take it to small claims if I didn't hear by Monday. Is there anything else I could do? Thanks for your time,

James

[**peaseblossom** · Accepted solution]

Sorry, ebay only allow 30 days for claims.   You could try contacting your actual payment provider.   If not your best bet is small claims, now called money claim.

https://www.moneyclaim.gov.uk/web/mcol/welcome

Best of luck.

[jaas-6429]

Hi Peaseblossom, thanks very much for that, and the very useful link,

all the best,

James

[jaas-6429]

Hi Peaseblossom,

thanks again,

they finally replied this evening, again asking for my email in the message, I reminded him that I'd already given it & made the claim and he finally paid, thanks very much for your help!

All the best,

James

[**peaseblossom**]

Brilliant news.   Thanks for letting us know.   🙂