Faulty product purchased February 2025

[nicprouse89]

I bought a radio unit for my car in feb 2025 this year. It was installed by a professional the unit is now no longer working and will have to replace I accept that the cost of removing from vechile and re fitting is mine however the seller is only offering a discount on replacement which I don’t feel is satisfactory as the item is under 12 months old where do I stand the discount isn’t even 50% off so I would still have to be paying £67 the unit was new and not refurbished when I purchased the item thanks 

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  Try your payment provider,  you could be in time to claim there.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@nicprouse89 

[nicprouse89]

Thanks it turns out I’m speaking to someone out of this country even though I thought it was a uk seller when I purchased they claim a 12 month guarantee/ warranty on the item for fix or replace however they are not offering either

Sent from my iPhone