Evri disaster again

[greatcentral20]

I was expecting a parcel that I was really looking forward to receiving. Evri managed to rip the package open resulting in ⅘ of the contents falling out which meant the delivery man handing them over to returns, 
He brought the open package to me with 1 of the 5 items.

On the previous delivery by Evri, a ream of paper, had been dropped on one corner resulting in lots of sheets of paper creased meaning only fit for cutting up for note paper.

[technthread]

I have experienced similar issues recently as a buyer and it is very frustrating.

The fault generally lies with the seller taking chances with inadequate packaging. Evri are what they are, the seller has to package differently than they would if they were sending items with Royal Mail.

If you’re buying from an experienced seller of similar items then I’d expect they may have already learnt the hard way and packaging will be fine. If not, I’d try to broach the Evri / fragile item concern with the seller tactfully before they dispatch.

[ile136yz]

Hi, this is a answer to message 1.

If you bought the item from an eBay business seller - open a 'not as described case' as you did not receive what you ordered.

or

Did you purchase the item from a private eBay seller and you paid Simple Delivery's Buyer fees  - if this is the case, contact eBay's customer services to inform them of damage and missing items to the delivery by the Courier used for Simple purchase.

[5216elisabeth]

If the item was sent on Simple Delivery by a private seller eBay will refund if you open an Item Arrived Damaged case.  If you bought from a business seller the system is a bit different and it's probably best to drop the seller a message to let them know and see what resolution(s) they offer.  You can always open an Item Arrived Damaged case afterwards if they don't respond or if the seller asks you to do so.