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i purchased a item on ebay but it never arrived,when i went to the ebay site to cancel it,ebay but t
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06-10-2020 11:48 AM - edited 06-10-2020 4:59 PM
I purchased a item from Ebay but it was not posted as Ebay email and i asked for a refund but they had removed the seller.How do i get my refund now as Ebay have refused it.So what has happened to byere protection.The seller has taken the money via paypal but it shows that he is under a differant name.I have been with Ebay for years and feel let down by there decition.When i checked me bank account the money went to a name of MIKEREED999 EB not the name he used on ebay not mire-1676.The problem is that Paypal are saying that there has been no purchases.Yet i have it on my bank statement.
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06-10-2020
11:56 AM
If the item has been removed by eBay, then you can still open a case in PayPal if you paid that way.
You have 180 daysto do that.
Persist with PayPal if it tries to send you back to eBay.
Ask PayPal for help 2-20 days later if you have still not been refunded.
https://www.paypal.com/uk/smarthelp/article/what-if-i-did not-receive-my-item-or-it is-not-as-advertised-faq1344
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