Seller omitted pertinent information on electrical item (non UK plug)

[raelgibson]

Hi there

I purchased an electrical item (a Sonos speaker) last week and when it arrived I found that it was fitted with an EU/2 prong plug and a (not particularly brilliant) adapter. The seller did not mention this in the advert, nor was it in any of the photos and nor did they use the opportunity to mention is when I specifically asked whether it came with the original power cable.

The seller is being, in my opinion, incredibilty rude and is denying that there is any wrongdoing because the description is accurate. It is accurate if the fact that it is not a UK item is omitted. I suppose in the same way if someone were given fish eggs with their full English breakfast they're still technically eggs.

What are my options? The seller, in his first message back stated he would not accept any returns or refunds but I have to believe that I am covered by some sort of protection here. If I had know the item was non UK I would not have purchased it, or I would have offered less because the item is worth less (not quite worthless, but definitely less).

Would be very happy to hear other people's opinions or suggestions or even experiences in the matter.

Thank you

EDIT: Seller is a private (non business) UK based individual

[tsmgmd]

There are regulations in place, but they do not apply to private sellers. 

However the seller should have made things like this clear within his description. 

As long as the adaptor is fused and is not a voltage reducer it would be quite safe in my opinion to remove the 2 pin plug and replace with a UK 3 pin plug. 

As a safeguard you could downrate the fuse to a 3or 5 amp. 

[raelgibson]

Thank you for the reply. The adapter provided is a very cheap flimsy adapter so depending on the outcome of the refund request I have begun with the seller via the Resolution Centre, a route I may go would be to use a properly fused and as you say, slightly lower rated amp fuse, plug.

For now, this is now officially in dispute as despite my best efforts to open a channel of communication with the seller I've been accused of "being ridiculous" (yes, a direct quote).

I will update this post when I know more because I found very little available for when a seller omits information that I believe is important. It also makes me think of DVDs and their regions, because it seems this is similar to if you were sold a Region A DVD in the UK...the DVD is the same but only works on certain players that are global or have been "chipped" I believe the phrase used to be and the speaker I have purchased only works with an adapter.

[pixiesen2012]

where is the seller based?

[raelgibson]

Hi - (I found the reply button!)

The seller is a private (non business) UK based individual