Spin bike not as photos described

[martilowd-0]

Hi, just recently purchased a spin bike for my wife . There were cheaper ones ,but I thought I'd get a decent one . 270 pounds . It arrived, I built it sat on it and the handles were lob sided , was noisy and felt flimsy and cheap. Repackaged it and requested a return. It was accepted. I've had to pay over 40 pounds return postage. Not heard anything yet as it was 2 days ago . The seller has a few bad reviews. There was also decrepancys in the images shown . Different pedals and bottle which I can cope with . But most of all, the welding was showing on all the joints and not on the images. Further into investigation, I've seen cheaper bikes with this build but with different brand names stuck to them .

[red_magpie · Accepted solution]

If the replies you've received don't answer your question, please ask again and give more information.

What counts is when and how you paid, exactly when you received the bike, and how you progressed your return, i.e. whether you opened a return request or a money back guarantee case through the resolution centre, and when. Also it helps to know whether the seller is in the UK or abroad (sometimes the product may be sold as UK stock, but the seller may be in China).

Without essential factual information about the transaction it's so hard for people here to advise you correctly.

[martilowd-0 · Accepted solution]

Thanks everyone. I opened a return within an hour of receiving it. Tracked delivery picked it up the next day ( friday) if I have any problems on them paying me back (PayPal by the way) should I inform ebay it was different to the one advertised.