Member asking me to change payment method.

[wed1pink]

Hi all. I purchased an auction item and paid for it immediately. The seller dispatched the item but before I received it, she messaged me to say that she couldn't access the paypal funds as she had used an invalid email address. She then asked me to cancel the original payment and pay it direct to paypal via a different email address. I didn't feel comfortable doing this as I hadn't received the item at this stage. When the item arrived if was more than half a size smaller than advertised, i.e 15g instead of 35g. I raised this with her and her response was 'must have been a typo'. I did not cancel the Paypal payment, partly because it slipped my mind, then yesterday she raised an 'Unpaid Item' Dispute!! Subsequently I asked for a call back from Customer Service who - no.1. suggested I cancel the payment, then make it again (although she still hasnt changed her email address....says she can't), no 2. suggested I request a discount for the misdescription or return the item. Having had various messages flying back and forth all day, she is now behaving in a threatening manner and making out that this problem as been caused my me, which it clearly has not. Sorry for the long post, but can anyway help?

[tara*teller]

Hi, if the PayPal email she has is still one she can access, all she needs to do is add the 'wrong' PayPal address to her PayPal account and the monies can come through and all this will be sorted.

If not then you can cancel your payment and send it to her correct address, you would still be covered by PayPal.

If you get a strike on your account over the unpaid item case, you can appeal that and have it removed as none of this is your fault, you tried to pay.

https://www.ebay.co.uk/help/buying/resolving-issues-sellers/appealing-unpaid-item?id=4357

[wed1pink]

Unfortunately she says that she cannot access that email account any more. I have cancelled the payment with paypal but when i've tried to pay via the dispute it wont accept it as it sees it as already being paid, I cannot mark the item as unpaid. She is now suggesting that this is my fault, which clearly it is not. I've bought and sold many items over the last 16 years and never had this happen before.

[*just*good*stuff*]

`Unfortunately she says that she cannot access that email account any more`

She doesn`t need to access it, she just needs to add it to paypal as a payment address, then she can remove/change it afterwards. When she says she can`t access it, does she mean that or that she can`t remember it?
One other point, if she has`nt received your payment through paypal, how has she been paid for anything else she`s sold, because the issue can`t have just effected you surely.
Either way, you`ve done nothing wrong and she should get her own house in order before blaming you, so see what happens with the non payment dispute and if you do end up with a strike for it, which i can`t see why you would, simply appeal it and/or contact Ebay for advice.

[wed1pink]

She says she cant access it because the email address is invalid. She appears to be new to eBay and, as such, has only ever purchased items, not sold them. Ive advised her that she can edit her email address in both ebay and paypal but she assures me she cant!

[wed1pink]

Thanks everyone for your help. Spoke to eBay again this morning and they sent me an email to forward on to her, stating in black and white what she needed to do. Thankfully she decided to play ball and followed their instructions, the issue has now been resolved.

[1902elder]

If or when the payment has reached her, then you should open a case for item not as described. You have not received what you paid for so the money back guarantee applies.