I need to return a faulty wall clock.The item no.doesn't exist so i can't start a refund policy.

[cherrychopsticks2009]

The item number doesn't exist so i can not start a refund claim. I have looked long and hard for the eBay telephone no. as it would be better to speak directly to them. The PayPal contact was useless. This is sending me nuts !

[rusticrye]

You don't need the item number. Use the More Actions dropdown beside the transaction on your Purchase History page in My eBay, and open a Not As Described case.

@cherrychopsticks2009 

[cherrychopsticks2009]

Thanks rusticrye but i can't see it. I am still waiting on a reply to my email but i am not holding my breath

[cherrychopsticks2009]

I have just found a telephone no. for eBay UK and will try to ring them today
0345 355 3229
0800 358 3229

[cherrychopsticks2009]

both these telephone numbers give out the same drivel and refer you to the help page
eBay.co.uk/help-useless !

[red_magpie]

To contact eBay, see Help & Contact top of page. However, customer support is currently very limited.

If you give us more information people here will be able to advise you exactly what can be done.

[cherrychopsticks2009]

when i insert the item no. for return,it says it does not exist,even though it is right. The seller is from China which i was not aware of on purchase

[tsmgmd]

The seller is clearly shown as China.