How to process a partial refund

[ccaldwell71]

I purchased something on eBay which is not as described. It was advertised as 'new' and all items likr new but clearly aren't.   The seller has agreed she has made a mistake and has agreed to a partial refund and said that I need to request this via eBay, but I can't find anyway of doing this. Can anyone help/advise? I have requested a refund via PayPal for the agreed amount as I paid for the item via PayPal originally, but she has cancelled my request and said that she will refund me but not outside of eBay. I'm frustrated and wish I'd never made the purchase, but will stick with it if I get the partial refund.  

[**peaseblossom**]

Select "I received an item that does not match the seller's description" on here:

https://resolutioncentre.ebay.co.uk/

The seller should be able to issue a partial refund without return from that.   If not you should escalate it to eBay after 3 working days.

[ccaldwell71]

Thank you, that’s helpful. At the moment when I try this it says ‘it’s too early to start a return’. I’ll try again tomorrow to see if that works. Thanks!