20-02-2021 7:50 AM
How do I cancel return request . The seller has offered a partial refund
You need to find the case in the resolution centre, and close the case there.
https://resolutioncentre.ebay.co.uk
Whilst true you do have to cllose a case before a partial refund can be made, it is a bit of a risk, as one cannot then enforce that promise of a partial refund. Best always to discuss these before opening a case. Once closed another case for that item cannot be opened with eBay.
Entirely up to you here.