eBay is creating copies of our postage policies on its own, why?

[northwest_air_ambulance]

eBay is creating copies of our postage policies on its own, and they always have many active listings on them, this is presumably because we use the auto relist function, but why don't they assign to an existing postage policy instead of creating a new one.

There is also another issue happening that we think is related, on our main postage policy that we use, eBay global shipping programme keeps on disabling itself without us doing anything.

Any ideas would be very helpful.

thanks

[ojewellery]

If you make a change to a postage policy and some of the listings have limitations of being changed, like outstanding offers on them or bids on in an auction, then a duplicate policy is created. 

The postage is taken as part of the conditions of sale so once a bid is on an auction, it makes sense that sellers can't for example double postage (I know that's not what you're doing but its the logic behind it)

Periodically you can go through and merge policies, delete those that have no listings associated with them.

[nutrafituk]

The previous reply is correct however we happened to have repeatedly copied policies for no obvious reason in the past. We ended up deleting all completely and creating new ones from scratch. Thanks eBay.

[cobwebcottage]

There was a bug on my account late last year and I ended up with 6 pages of postage policies as they were all being duplicated after every listing.

It took me ages to delete and consolidate them but it seems to be ok now. I remember one or two other users having the issue too, but not many. 

I also had to turn GSP back on to some of my policies a few weeks ago as it had disappeared and I was only made aware of this after being contacted by a US buyer.

Only advice to give is to contact CS. ( I still had to manually delete them though once they stopped any future duplications).

I do forget to check them regularly though so thanks for the nudge @ojewellery 

[ojewellery]

@cobwebcottage have you come across the reassign button?  You can select multiple duplicates and reassign all in one click  - once I found it, it saves me quite a bit of time.  Once you've removed listings against a policy you can highlight all those with 0 listings and hit delete.

To get the reassign button to appear you need to select a policy you'd like to reallocate the listings from.

I never get down to my five core policies, I always have a few random straggler policies that can't be changed due to 'the rules' 

[cobwebcottage]

I did see it and might have used it ( I can't remember to be honest). 

Just hoping it doesn't happen again!