UK to Italy shipping issues

[reynardnoirrailwayana2015]

Hoping ebay notice this and enact some sort of seller protection against INR's and defects - highlighting the following information from Royal Mail:

Import Processing

Poste Italiane have informed us that they have been experiencing technical issues since the 22nd March 2025

As a result, the processing of items from outside the EU has been suspended since the 4th of April to prevent the risk of Import information being lost. Processing will be restarted as soon as possible, but delays are to be expected for items that require electronic customs declaration until normal service resumes.

kat@ebay community-team@ebay katie@ebay 

[fribblecollectables]

Thanks.

That's a pain as I posted a box of stuff off to Italy on 2nd April.

Thankfully they are a regular buyer and hugely laid back. So hopefully they won't be fussed.

(No doubt eBay will have us covered) !!!

[kat@ebay]

Hi @reynardnoirrailwayana2015 ,

Thank you for your post.

I'll will share this with our shipping team for review. Any details on protections are usually posted on the announcement board  and in the meantime once I get any updates I will post back here.

Thank you,

Kat

[reynardnoirrailwayana2015]

Exactly the same, shipped an item to Italy and was wondering why it had not shown up yet.