This is new.....tracking shows 2 delivery attempts but still LOST an INR case!

[sdjwales]

As above, 2 delivery attempts show on tracking, and item is waiting at Royal Mail depot, but ebay decided in the buyers favour and refunded them and charged my account.

"We didn’t receive valid proof of delivery from you."

Anyone had this before? Is it due to the "new" buyer protection?

I guess I will have to try and appeal it, but usually it's an automatic case win if the tracking shows attempted delivery, and ebay's own documentation still says as such.

[exponential_developments]

Only had this once and ebay went in my favour, item was returned to me and buyer paid postage again, but that was a few years ago.

[typo_lee]

Happened to me the other week. Sent tracked Tracked post. Royal mail attempted to deliver to a click and collect and it stated on the tracking info. Refused delivery. Return to sender. Twice. Ebay ruled in the buyers favour. Absolute farce selling on here now.

[exponential_developments]

Well that's crazy, but not surprising, things have changed a lot over the last couple of years.........the seller is always wrong and has no control over their own business on here.

[therenewalworkshopltd]

Actually no, the buyer has the right to refuse delivery.

It's called "Change of mind" and is fully allowed for in the regulations.

As such, you would need to refund the customer.  Ebay has done the correct thing.

[typo_lee]

I dont care whether its regulations. The postage cost me £4 to send tracked and the item £5 to make/produce. For the buyer to then just say I don't want it upon delivery is just plain wrong. Whether its law, regulations whatever. But then look at the state of the UK right now. Nothing surprises me anymore.

[therenewalworkshopltd]

Well the only answer that I can give to that, is that I would not buy from you in a million years.

Your happy to flout the law, is basically what your saying and that you don't care about your customers!

Nice.

The buyer has the legal right to refuse delivery!  Nothing you can say or do makes that any different.

It would actually be more expensive for the customer to open a return.  So would you prefer that?

[typo_lee]

First of all. Its impossible to flout the law. Ebay doesnt allow you to. I have to refund end of.

I was expressing an opinion in that there is no back up for sellers whatsoever and I have seen a massive change in 25 years selling on here. There used to be a back up. In fact sellers used to be able to leave negative feedback for buyers. Everything is in the buyers favour now.

Your basically saying a buyer can order items of whatever value. You dispatch it. It can then get refused delivery and its returned to you for a full refund. You believe thats morally right for the seller? The seller goes to the effort and expense of for example posting a £1000 TV with a risk of it getting damaged in transit for it to just be refused delivery and sent back. Surely the buyer knows what they are ordering? Whether its the law or not in my eyes as a seller I dont have to agree with it. My days.

[therenewalworkshopltd]

That is exactly what I'm saying yes.

This is what the law specifies and is exactly what a customer can do.

Morality has nothing to do with this at all.

I have had the situation on several occasions, where a customer has had delivered a large fridge/freezer etc.

But because they haven't bothered to check sizes, it doesn't fit.  It then gets returned at my cost!  Not the customers.

Now that may not be exactly the same thing, but it's pretty similar.  Very annoying, but one of those things.

Why should Ebay back you up, when the customer is exercising their legal rights?

First of all. Its impossible to flout the law. Ebay doesnt allow you to. I have to refund end of.

That is not what I responded to.  It was your attitude to the customer.

Had you the option, you would not refund and that is exactly why, i would never buy from you.

You are the one who said that they don't care about regulations! 

[papso22]

You should not have lost this, if you click through the new 6 minute money back guarantee article you still get to the place where attempted delivery provides seller protection.

It's not as obvious but it's still there.

[typo_lee]

I'm not sure who you are hiding behind your keyboard but seriously I can withstand your threats of not buying from me. I have 1000s of customers who do.

Moving on. You accused me of being 'happy to flout the law'. I CANNOT flout the law as its regulations like you say. Its my own opinion and disagreement as to what some of these regulations force upon sellers. So before you go on accusing a 25 year old business of flouting laws I would be very careful what accusations you throw about on a public forum. In fact I would suggest the moderator looks at this to see if your accusations of flouting laws are allowed to remain on here.

I'm leaving it there. Blimey.

[typo_lee]

Thank God your in agreeance!

[therenewalworkshopltd]

Not what I said!

First of all. Its impossible to flout the law. Ebay doesnt allow you to. I have to refund end of.

That is not what I responded to.  It was your attitude to the customer.

Had you the option, you would not refund and that is exactly why, i would never buy from you.

You are the one who said that they don't care about regulations! 

[typo_lee]

This is what you said:

"Your happy to flout the law, is basically what your saying and that you don't care about your customers!"

That is a clear and full accusation and needs removing. I have reported this to the moderator.

[therenewalworkshopltd]

Last response, because this is going nowhere.  And you can't see what you have said wrong.

You stated:  I dont care whether its regulations.

That is what I responded to. 

I would suggest that you go look at the current legislation.

[lookinpandorasbox]

This happened to me the week before last.You can appeal a decision on an appeal case.If you have provided valid tracking on the resolution case ebay customer support will have a look at reversing the decision.All you need to know is get a call back from ebay  and ask them to review the decision.I got my decision reversed as the agent handling the case hadn't looked properly at the case

[sdjwales]

Thankfully an appeal was almost immediately decided in my favor.

Looks like it was a glitch and "delivery attempted" still covers you.