Not all my active listings can be seen in my shop and Ebay can't tell me why

In my seller hub I have 884 listings but in my shop search bar it says "search all 854 listings" so 30 can't be seen by potential buyers. This has gone on for weeks , numbers change a little. I've rang Ebay and they emailed technical to see why , as they put it, not everything is being pulled through to the the shop. Technical could neither say why it was happening or identify which listings weren't appearing (so at least I could look at them and try to figure out what was the problem).

it only started when I changed to a business account about 6 weeks ago.

Has anyone else the same problem and, even better, has anyone  a solution!

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Not all my active listings can be seen in my shop and Ebay can't tell me why

Weird. Mine is the other way round. 2872 active listings, 2904 in shop. 

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Not all my active listings can be seen in my shop and Ebay can't tell me why

Are you selling more than one of a particular comic as different items?

 

The first step I would do would be to work out which ones were missing. If you know and trust someone who is good with a word processor/spreadsheet, you can ask them to compare the list at: (e.g.)

https://www.ebay.co.uk/sh/lst/active?limit=200&action=sort&sort=-scheduledStartDate

to

https://www.ebay.co.uk/str/garybellscollectablesstore?_sop=10&_trksid=p4429486.m3561.l170197&_tab=sh...

 

(It's possible the sort order may not be the same and they may have to add all your 800+ listings from several pages of results.)

 

Another idea would be if you don't have any active listings which are out of stock

https://www.ebay.co.uk/sh/lst/active?action=summary&status=OOS

then to bulk edit all your listings apart from say 50 to be OOS i.e. quantity zero, and then wait a bit for your shop listings to go down to hopefully just under fifty making it easier to spot an example of one which is missing. Note, if you have any listings with available quantity more than 1, you probably will want to leave those alone or keep a separate record of how many you have. You may have to do it on more than one batch of 50 - or maybe use a number larger than 50 - my point is that even if you have to look at 400 it's easier than 800+.

 

Once you find an example of a missing item, you may notice something about it yourself - or you can just ask ebay why item ######### isn't shown on your shop. You could ask in this thread additionally if you like. You may still not get the answer either way!

 

(And then bulk edit your listings back to the correct quantity.)

 

I could do the word processor work (quite quickly) - but you would need to send me the page contents somehow and it obviously contains data which is "private" for the seller. Hopefully you know someone who could do it.

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Not all my active listings can be seen in my shop and Ebay can't tell me why

thanks for such a helpful and detailed answer, I will go through it very carefully.

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Not all my active listings can be seen in my shop and Ebay can't tell me why

I seem to have found the answer . I have run a sale and only the items that can be "seen" are in the sale, the other items can be viewed however but they are the items that I've listed in the last 10 to 14 days. It just seems it's taking Ebay an awfully long time to process my new listings to being searchable. 

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Not all my active listings can be seen in my shop and Ebay can't tell me why

Mine is 18 short.

 

It looks like the 18 missing are the last ones when setting to ending soonest.

 

e.g. in seller central listings it shows 1454.

 

Shop only shows 1436. Looking at the last one in shop, 14 of the missing listings are the ones after that one in seller central.

 

It looks like it might be a problem with GTC listings rolling over to the next month.

 

I'll try looking later today to see if it updates to a different selection missing.

 

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Not all my active listings can be seen in my shop and Ebay can't tell me why

I'm wondering if this is a similar problem to this.

 

Solved: Listings ending today disappearing - UK eBay Community

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