Listings ending today disappearing

[stephen689]

It appears listings that have ended today are disappearing from search results and listing totals. 

I can still see them if i search directly for them in my listings, but it says time left ‘-‘ on the desktop site, and ‘live until sold or cancelled’ on the app. Rather than the timer resetting.

very frustrating as i have lots of listings that have ended today, and i have no way of checking which ones are missing unless i know exactly what items ended today.

anyone else having this issue?

[returns_andexdisplay]

I was looking at my active listings earlier and thought something did not look right as thought I was missing listings. Was close to 800 listings the other day and not sold much and maybe around 30 listings seem to of disappeared. Will be a nightmare trying to find which listings have disappeared if they don't come back.  

[ron_and_judy]

I'm having the same problem! But I don't have the app anymore - doesn't work on any of devices (I have android 9!) so I can't check if the disappearing listings are showing on the app. 

[whf-southampton]

We have the same issue and contacted ebay about it.

We were told that this a known problem and has been passed to the IT department but there is no timescale for a fix. We were told in could be a long as 48 hours.

We have ended all our listings that were due to finish in the next 48 hours and done a manual sell similar and removed the original listing (The relist option was not showing)

This will get us through the next two days without losing any of our listings.

The customer service advisor did think that any listings dropped would be viewable after the fix, whether they will have automatically relisted or just appear as a ended listing was not known.

[strawbers]

Noticed this today, lost about 50 listings.  Just checked and it's as the time expires despite being good til cancelled.

Hope this stops very soon.

[stephen689 · Accepted solution]

I’ve been keeping an eye on it, and fortunately they appear to be relisting very slowly, delayed by a few hours

[red357rose]

Evening. I have same problem. I always put 10 items per day. And after in daytime just seen few times when resisting listing less now. It must be about 1314 but only shows 1294. 20 missing. But the phone shows the correct only computer showing less. I reported them what's going on because I do not know which items. Is it glitch again. Very frustrating😡😡😡😡😡. And all day sometimes goes up number but now evening shows 1294. Less with 20. What they fo again. 

[red357rose]

I just taken out some to sell similar and system shows like duplicates. And when go both check 1 of active list and the same what taken out unsold list. So system still shows the unsold list where is the active list. It's totally mixed. How I know after which missing. 

[the_book_seekers]

I've dropped 37 listings. ebay systems seems to be having trouble with the shortened month and are unable to cope with the extra workload tonight. Last year they didn't do so well with the leap year and changed the days listings were due to renew. 

[19vintage58]

Weirdly, today I have sold 4 items and yet none of them appear in "Orders", they have been sent to the unsold items box. I have never experienced this before. Each item is clearly marked with a bid. I am hoping the system resets itself.

[stephen689]

When i mentioned my issue to customer service, they said they’d had a few people call in describing the same issue as you, so i guess that is being worked on too.

[stephen689]

Yes i’ve noticed something similar too. Items that are sold are still visible in my active listings on the desktop site, if you search for them, but they are not live

[stephen689]

Fortunately, they do appear to be relisting automatically. Most of mine did throughout the night, but i still have a few that are stuck in limbo.

[jlovie]

I had the same problem yesterday evening too.

They're all back on this morning.

I watched one of my listings at GTC rollover time, and after it was supposed to renew, I could search for it seller central listings but  the time left field was blank.

I thought it might be something to do with how eBay handles GTC listing at the end of February, with only 28 days.

I remember when GTC started, it was based on 30 days I think, which caused sellers going over their allocation in a 31 day month. To fix this, eBay changed it to a calendar month.

I wonder if there's some sort of fudge done for 28 day Feb. which causes listings to disappear for a while.

Edited to add - my total just went up by another 8, so they're still adding them back in.

[tressygirl]

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@jlovie wrote:
 

I wonder if there's some sort of fudge done for 28 day Feb. which causes listings to disappear for a while.

Think you hit the nail on the head there!  

@jlovie

🤔

@jlovie

[19vintage58]

Thank you the problem seems to have been rectified

[jlovie]

The US got an announcement about it

Update on Current Good 'Til Cancelled (GTC) Renewal Issue