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@the_brick_lodge wrote:
When buyers checkout more than 1 item together why do you split them into separate orders if the postage option is different?
Hi the_brick_lodge, thanks for your post.
If different postage options are picked for the different items that are being purchased, the orders will be separated, so the buyer can receive their items with the different postage options they picked at the time of checkout.
Thank you,
Marco
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@the_brick_lodge wrote:
Some of my listings have ended up being 2nd Class, others 2nd Class large letter, you are spiting them and taking the extra fees.
And regardless the orders will all be going in one box, doesn't matter what the buyer picks, who wants their orders turning up separately by different services? If it's a large letter the listing says 2nd class, if a parcel listing says Tracked 48, if someone buys one of each it goes as a parcel tracked 48 and they get combined postage. I don't understand what you are talking about really.
Any anyway what does that have to do with you taking the fixed ordres fees more than once for the order?
Thanks for your reply, the_brick_lodge.
As advised before, if the buyer is picking a different service, that's how it works. However, if the buyer hasn't paid for the item by the time you notice it, you still can send them an invoice if they request a total from their end. For further information, you can see our combining postage page here
Thank you,
Marco
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@the_brick_lodge wrote:
That doesn't explain why you are taking more fees?
Thanks for your reply, the_brick_lodge.
Great question.
We take fees as that how eBay mainly produces its income as most companies would do these days, our final value fee for business sellers is calculated as a variable percentage of the total sale amount, which includes the item price, postage like you're saying, and any applicable taxes, plus a per-order fee.
If your buyers are picking different services because that's what they want, that is honored, and there is nothing that we could do about it. While I understand where you're coming from, this is how online selling and buying works.
Thank you,
Marco
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@the_brick_lodge wrote:
marco@ebay wrote:
@the_brick_lodge wrote:
That doesn't explain why you are taking more fees?
Thanks for your reply, the_brick_lodge.
Great question.
We take fees as that how eBay mainly produces its income as most companies would do these days, our final value fee for business sellers is calculated as a variable percentage of the total sale amount, which includes the item price, postage like you're saying, and any applicable taxes, plus a per-order fee.
If your buyers are picking different services because that's what they want, that is honored, and there is nothing that we could do about it. While I understand where you're coming from, this is how online selling and buying works.
Thank you,
Marco
I think you misunderstood.
Buyer buys 2 items that comes through together as 1 order and you only charge 1 fixed fee.
Buyer buys 2 items as one payment, you split them in 2 orders and charge me 2 fixed fees.
Why?
Thanks for your reply, the_brick_lodge.
I did. However, I don't think you've understood my answer. As advised before, buyers are entitled to pick different services, if that's the case you can't combine and send with only one service. If they haven't paid for the items, they will have the option to request a total so you can send them an invoice to combined postage. Otherwise, you will need to accept the way they've placed the order. I've also explained why fees work the way they do, for further information, you can go to the combining page I shared with you above.
Thank you,
Marco
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@cyclingjason090 wrote:
Photo limits,
Top of the page says "add up to 40 photos and a 1 minute video " but when you add 24 photos you get the message "you have reached your 24 photo limit "
At the moment the limit is 24 photos but over on the .com site, vehicle listings have been updated to include 40 photos. It's possible that there are some tests running on the site to roll it out to other categories or regions.
If I can find any more information on it, I'll let you know.
Thanks,
Dave
Thanks for your replies, @the_brick_lodge & @bojangled.
I understand where you are coming from. However, I don't think there is anything else I could add here. I understand you might not be happy or agree with the way this works, if you want I can pass on your feedback but that's it.
If you feel there is an issue from your end, you can contact our customer service team to report it since the chat will close soon.
Thank you,
Marco
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