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@between_the_7ines wrote:

Thanks - I'll recontact them.  However, I think I need to be clear in that I'm not asking for a review of individual cases as such, but for someone to review whether the current AI is working properly - it isn't just a case of reviewing items which have already been taken down (although I do want this also), but ensuring that the AI is accurate to avoid ongoing and future take-downs of legitimate listings.  Again, to reiterate, it isn't just me being affected, but multiple sellers, and so it's a broader issue about eBay's operating practices, which at the moment seem damaging to the platform.  

Is there a direct line to CS, or do I need to request a call back via Chat?

Thank you.

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Thanks for your reply, between_the_7ines.

Yes, that's fair, you can still flag with them and they will take a look. However, please note that if they spot that the system is working ok, they might not take further actions, but definitely worth talking to them and flagging this with them, so they can look into it for you. 

You can contact them from here.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@retroshirtstore wrote:

I am a eBay business seller of genuine vintage football shirts (all original from the years 1990s, 1980's etc.) on eBay, and have been for 8 years whilst maintaining 100% positive feedback.

 

I have around 300 listings and recently they have been getting removed for 'counterfeits' by your AI / Automated detection (which of course is incorrect). 30 have been removed already, and it continues to happen on a daily basis, and I have now been done with a 3-day suspension because of it. My account will be reinstated in 3 days, but it’s quite easy to predict that my listings will continue to be detected by the flawed AI systems and I will eventually be banned permanently.

 

I have tried:

 

Appealing each listing but they have been denied (I don’t have receipts - these are pre owned vintage items from 30-40 years ago) and they are often purchased from collectors on eBay selling their old shirts at auction!

 

Chatting to your agents - pointless, they can’t help

 

Changing my listings - photos of labels, detailed pictures of crests, sponsors, stitching; to prove authenticity - my listings have so much information already and are so accurate but they still are getting wrongly detected as counterfeits.

 

Please, someone review this AI detection, it is getting it WRONG. And please look at my eBay store, look at my listings, I am a seller of ORIGINAL PRE OWNED football shirts; nothing is counterfeit. I am a registered LTD in the UK.

 

I’m hoping someone here can stop this because it is destroying my store I worked so hard on in the last 8 years.

 

PS. This is also the EXACT same issue as @between_the_7nes - we discussed this on communities and have both posted on here.

 

Thanks

James

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Hi retroshirtstore, thanks for your input. 

I see where you are coming from, and I understand your query. However, as advised above, we are unable to action these cases over this channel, I'm afraid. You'd need to contact our customer service team to flag this with them, and they will take a further look. However, to set up the right expectation, if they can't see anything wrong from their end, they might not take further actions, but it is definitely worth contacting them to flag this with them. You can contact them from here, if you wish.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@retroshirtstore wrote:

Tried already. They have no authority to do such a thing, which is why I came here to speak to someone who knows what they’re talking about. But you are hanging us out to dry… 

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Thanks for your reply, retroshirtstore.

I am guessing they didn't find any malfunction, if that's the case, then they wouldn't take further actions. You can try contacting them again, since we are unable to action these cases over here, but that'd be the only way. 

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@icecarmedia wrote:

Q on shipping policy 06-07-2022 message-22 

 

Over 3 years ago I questioned the efficacy of the unenforced shipping policy

 

Has there been any changes since?

Is ebay finally going to enforce their policy?

 

My latest gripe/inconvenience;

-Seller changes advertised delivery method without asking

-Result, I have to make arrangements to accomodate a less than reliable(in my locale) courier

 

Why am I the one thats inconvenienced?

All I want is the item I ordered to be delivered by the advertised and chosen method

Surely at the very least, the seller should ask if the change of delivery method is agreeable

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Hi @icecarmedia ,

There hasn't been any changes to enforce a policy against sellers for not using the selected delivery service during eBay checkout.  Yes sellers should follow through on their advertised courier as that is always the best experience for buyers. However there can be circumstances outside of sellers control where a different service needs to be used so it is not enforced at this time.  I understand where your coming on this and will share this point as feedback for a possible future change.

Thank you,

Kat

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@lord_and_lady_m wrote:

Considering the long delays for royal mail letters, what are ebay doing to support seller and encourage buyers to upgrade 

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Hi @lord_and_lady_m 

It is the seller who selects the service they want to ship items with, if you feel the service you are using isn't performing to the standards set out I would encourage you to review other options to ship your items.

It is good to see that you offer your buyers multiple shipping options but, we are not in a position to sway a buyer's shipping option on an order. If buyers are happy with the primary service and timeframe they will select that and if they want to get an item faster or via a tracked service, they will have the option to upgrade.

Thanks,

Dave 

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