@between_the_7ines wrote:
Thanks - I'll recontact them. However, I think I need to be clear in that I'm not asking for a review of individual cases as such, but for someone to review whether the current AI is working properly - it isn't just a case of reviewing items which have already been taken down (although I do want this also), but ensuring that the AI is accurate to avoid ongoing and future take-downs of legitimate listings. Again, to reiterate, it isn't just me being affected, but multiple sellers, and so it's a broader issue about eBay's operating practices, which at the moment seem damaging to the platform.
Is there a direct line to CS, or do I need to request a call back via Chat?
Thank you.
Thanks for your reply, between_the_7ines.
Yes, that's fair, you can still flag with them and they will take a look. However, please note that if they spot that the system is working ok, they might not take further actions, but definitely worth talking to them and flagging this with them, so they can look into it for you.
You can contact them from here.
Thank you,
Marco
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