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@retroshirtstore wrote:

I am a eBay business seller of genuine vintage football shirts (all original from the years 1990s, 1980's etc.) on eBay, and have been for 8 years whilst maintaining 100% positive feedback.

 

I have around 300 listings and recently they have been getting removed for 'counterfeits' by your AI / Automated detection (which of course is incorrect). 30 have been removed already, and it continues to happen on a daily basis, and I have now been done with a 3-day suspension because of it. My account will be reinstated in 3 days, but it’s quite easy to predict that my listings will continue to be detected by the flawed AI systems and I will eventually be banned permanently.

 

I have tried:

 

Appealing each listing but they have been denied (I don’t have receipts - these are pre owned vintage items from 30-40 years ago) and they are often purchased from collectors on eBay selling their old shirts at auction!

 

Chatting to your agents - pointless, they can’t help

 

Changing my listings - photos of labels, detailed pictures of crests, sponsors, stitching; to prove authenticity - my listings have so much information already and are so accurate but they still are getting wrongly detected as counterfeits.

 

Please, someone review this AI detection, it is getting it WRONG. And please look at my eBay store, look at my listings, I am a seller of ORIGINAL PRE OWNED football shirts; nothing is counterfeit. I am a registered LTD in the UK.

 

I’m hoping someone here can stop this because it is destroying my store I worked so hard on in the last 8 years.

 

PS. This is also the EXACT same issue as @between_the_7nes - we discussed this on communities and have both posted on here.

 

Thanks

James

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Hi retroshirtstore, thanks for your input. 

I see where you are coming from, and I understand your query. However, as advised above, we are unable to action these cases over this channel, I'm afraid. You'd need to contact our customer service team to flag this with them, and they will take a further look. However, to set up the right expectation, if they can't see anything wrong from their end, they might not take further actions, but it is definitely worth contacting them to flag this with them. You can contact them from here, if you wish.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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