Ebay returns. They are making it inconvienant

I find of late that ebay is making it difficult for customers such as myself to return an item.

 

Ever since they illegally obtained my friends number which they called him back on, they have acted like they do not have of by constantly asking for agent to call back. NO!. I WANT to speak with an agent in regards to an item i want to return as it was falsely advertised.

 

The seller wanted to deduct £1. Off an item which cost me £6 and said he will deduct £3.25 off my refund price . Absolutely not. The item is fit for a 2 year old , yet alone an item. The nerve.

 

I want this sorted and for ebay to allow me to speak online to an advisor.