I don't know where to even start!

anytime-anywear · ‎06-03-2026

I am an ebay faithful and I want it to stay that way, but I am having so many issues with them now I'm starting to list with their biggest rival (vinted) first. Please someone help with the following as I can't face their stupid automated assistant.

1. Glitches - a customer said she tried to make an offer but the system wouldn't allow her. Why???? Might explain the lack of sales...how many other people have tried to make me offers and it hasn't worked.

2. Customer left neutral feedback. I asked her to remove it if I accepted a return. I refunded her but the feedback is still there.

3.Lack of visibility and sales. I know it's a difficult time of year and many people are finding it difficult, but I've been doing this for nearly 20 years and I can see how it works. There is some kind of spotlight which every now and then shines on your shop, but for some reason it favours certain shops and they get tons of sales leaving faithful sellers with the scraps. My prices are reasonable and I list regularly, but recently I've switched to listing on vinted first. Ebay have lost out on ££££££ hundreds pounds worth of sales. How can I make them see they are going to lose their sellers if they don't sort this out. I'd like to send this to head office but of course no contact details ANYWHERE. Anyone got any bright ideas?

tressygirl · ‎07-03-2026

I think there are answers to your questions.

There are a couple of reasons why your buyer could not make an offer, they could have non payment strikes forbidding them to buy from you, and hardly likely to admit to that. Or, if you have a minimum that you will accept on offers, this has to be exceeded not even matched for it to go through to you.

Refunding a customer does not solve the issue if they were upset about a certain aspect of the sale. They were disappointed that the covers were faded, yes a refund was made, but this does not take away the disappointment of the transaction, so eBay would not remove the feedback.

However, did you try and explain why they were faded, perhaps then the buyer would accept a feedback revision from you? If not, luckily neutrals do not affect your seller feedback.

Sales are low for everyone. You have beautiful items for sale but in a market with Great competition. I had a quick check of 3 of your lovely dresses and found the identical ones or very similar ones which are cheaper.

Buyers have a ' Best Match >> Lowest price . Buyers will always select the cheapest if identical / similar items are offered for less.

It's a harsh market for online clothes selling far more sellers now, peeps it's true, with less money and tightening their belts all adding to what everyone is feeling hard times for selling clothing items.

@anytime-anywear

john1297576 · ‎07-03-2026

1. Are you sure you do not have a minimum offer which would automatically reject an offer?

2. As a business seller you have to accept returns for any reason! If buyer was aware of this then they would be unlikely to edit feedback.

“Asking her to remove it” is that what you did, as you should have sent a proper Feedback revision request. That is the only way fb can be changed.

3. Visibility - I agree some sellers are more equal than others, really depends on how much you are prepared to pay to beat rivals. Ebay does not seem to realise they lose sales and fees by favouring the big sellers.