That message is about Service Metrics which I referred to in my previous post; the message the OP received relates to their seller performance in global markets (two different sticks). If you go to your Service Metrics what is your INR rating; is it "very high"?

The consequences for having a "very high" INR rating are pretty much inconsequential. I was rated "very high" at one point last year due to eBay's ridiculous estimated delivery dates that were promising buyers delivery dates that were not achievable. The punishment they metered out - adding time on to their wholly incorrect EDDs - meant that buyers were shown accurate estimated delivery dates; you couldn't make it up. However, the OP has a different issue with their seller performance in global markets - a different stick with more serious consequences.   

Yeah I get you, we are are aware of the stupidity of EDD's.

Further down on the message, which isn't shown above it stated that the domestic postage INR were high, which I appreciate is different to the OP's Global, just felt it was closely relevant.

The rating is showing as high at 13 out of 1001 at 1.3%, however as I eluded to in an earlier reply, of those 13 upon checking the downloaded report, 4 are showing as delivered and we actively got 1 of them removed a few months back, that shows as removed in the defects, yet appears to be counting to that INR rate.

I don't believe we are doing anything wrong or in any danger of punishment, just feels a tad over the top to be receiving that sort of message.

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@therenewalworkshopltd wrote:

 

Not that I don't disagree with you about the account, but generally when you find that people have this amount of listings, they are held on a file.  And in actual fact will only take minutes to relist, depending on how busy the systems are when uploading.

It's how the massive dropshippers do it.

 

There could be selling restrictions if starting an eBay  business account from fresh.

But  by swapping their private account into a business account will likely overcome that.

With 7600 items on a private account which should obviously be a business account, I am not sure if I could sleep at night wondering if my account was still open in the morning !

Especially now an eBay moderator has also left  a message on this thread.

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@arcadehouse the difference with Service Metrics is that ebay don't descore them upon delivery. The rate is calculated on the number reported regardless of if they are later delivered. See here: Service metrics policy | eBay. That's why you have 13.

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@arcadehouse wrote:

 

Further down on the message, which isn't shown above it stated that the domestic postage INR were high, which I appreciate is different to the OP's Global, just felt it was closely relevant.

 

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The OP's issue isn't INR requests; where seller performance standards are concerned it is orders cancelled for being out of stock and/or cases closed without seller resolution that will be the issue.

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@arcadehouse wrote:

 

The rating is showing as high at 13 out of 1001 at 1.3%, however as I eluded to in an earlier reply, of those 13 upon checking the downloaded report, 4 are showing as delivered and we actively got 1 of them removed a few months back, that shows as removed in the defects, yet appears to be counting to that INR rate.

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Where Service Metrics are concerned it is the number of INR cases opened that are counted; an INR report is only removed from the tally if an associated late delivery defect was automatically removed. If a late delivery defect was manually removed by request/appeal any associated INR report is not removed from your Service Metrics.