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@arcadehouse wrote:

 

Further down on the message, which isn't shown above it stated that the domestic postage INR were high, which I appreciate is different to the OP's Global, just felt it was closely relevant.

 

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The OP's issue isn't INR requests; where seller performance standards are concerned it is orders cancelled for being out of stock and/or cases closed without seller resolution that will be the issue.

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@arcadehouse wrote:

 

The rating is showing as high at 13 out of 1001 at 1.3%, however as I eluded to in an earlier reply, of those 13 upon checking the downloaded report, 4 are showing as delivered and we actively got 1 of them removed a few months back, that shows as removed in the defects, yet appears to be counting to that INR rate.

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Where Service Metrics are concerned it is the number of INR cases opened that are counted; an INR report is only removed from the tally if an associated late delivery defect was automatically removed. If a late delivery defect was manually removed by request/appeal any associated INR report is not removed from your Service Metrics.