Yeah I get you, we are are aware of the stupidity of EDD's.

Further down on the message, which isn't shown above it stated that the domestic postage INR were high, which I appreciate is different to the OP's Global, just felt it was closely relevant.

The rating is showing as high at 13 out of 1001 at 1.3%, however as I eluded to in an earlier reply, of those 13 upon checking the downloaded report, 4 are showing as delivered and we actively got 1 of them removed a few months back, that shows as removed in the defects, yet appears to be counting to that INR rate.

I don't believe we are doing anything wrong or in any danger of punishment, just feels a tad over the top to be receiving that sort of message.