The buyer would have brought the lable from Ebay if it was simply delivery which means if there is going to be a refund it will go to the buyer not the seller . Had the buyer marked it as collection he would have been given a qr code for you to scan on collrction which would releast his payment . I hope the buyer does not decide to open a non delivery even though he collected it as you have no proof it was collected or delivered . I am afraid i would have refused collection , or you could have arranged to cancel , relist for the buyer to complete the transaction correctly . This would not have been any different under the old postage system . If i am correct the buyer will not only recieve the refund you gave him plus the refund the refund for the unused label . I am surr if i am not correct someone will say so .

This has happened before to me under the old system and I was able to simply mark as dispatched and buyer left positive review. As it stands, luckily the buyer has left a positive review and the eBay messages back and forth show a collection was arranged and happened. But it leaves potential for less honest people to abuse the flaws in the system.

Why not simply give us a few more options like we had before? 

The refund goes back to whoever paid for it.  If the seller selected 'Buyer pays postage' when listing then the refund will go back to the buyer automatically.  If the seller selected 'Seller pays postage', thus offering 'Free postage' to the buyer, then the refund goes back to the seller but needs to be requested manually.

I don't find it fair to be honest, to have all private sellers pay for people selling business on private sellers, it is Ebay that needs to improve and adjust their checkings, not other people doing stuff legally and right pay the price for them. Plus they used AI everywhere and you can see already the damages, I am battling with them, because I have 29 sales and 16 are canceled but the automathed system could not make it, and my account comes pinned everytime for this and that, because it can't do the maths and shockingly, it is all reported in the history so they check and they knows, they maybe sorted and then here we are again... If they cannot provide service, it is their problems, not users one.

You could have priced and posted it any way you wanted - i.e. that wasn't Simple Delivery as Parcelforce and Packlink aren't involved with Simple Delivery.

Wish we could get large items sent for that sort of money? that's really cheap. 

Tried Parcel2Go years ago, never again. If there's a delivery problem and you've got a customer chasing best of luck getting any reply within 3-5 days. They also bang out over size and overweight charges far too easily with zero proof. 

We had a £160 oversize charge for an item that was under 5kg which they claimed was larger than a sofa, thank fully we photographed everything back then and had video of the courier collecting the parcel from us. 

As a buyer it has removed my right to choose who I have deliver my parcels and as such I am NOT using sellers who use this method!  EVRI is usually the courier eBay use in this method and they have refused to deliver to me because I complained about their lack of service / late / missing or damaged items and eBay uses them because they are cheap and get a bigger profit from using them no matter what expense it is to the buyer in lost / damaged  items / no service at all, eBays bottom line is PROFIT not SATISFACTION!.

I now use more other online services / auction sites instead.

Admittedly, you don't get to see the carrier which is supposedly being used with Simple Delivery, which is definitely an issue, however you are still protected by eBay's Money Back Guarantee if the item is lost or damaged in transit just the same as you would be with any other purchase on eBay.  If the item is lost or damaged in transit or doesn't get delivered for some reason then you will be refunded.  If the item shows as delivered but you haven't received it then that isn’t as straight forward to deal with but that applies whether or not the item was sent with Simple Delivery.

I have just recently had cause to claim when a seller sent my item saying when I asked which courier he was using "eBay chooses the courier not me mate" , it was EVRI!  The item which I had sent to a parcel shop instead because of non delivery to my home address arrived a week late and completely smashed to pieces, I told the seller and he then said "refund is down to eBay mate NOT me, contact eBay".  I then had to wait even longer for eBay wait time to expire before I could take it further with eBay! The seller in the mean time was suspended for a eBay Policy Violation which made claiming even MORE complicated. Still waiting for my refund to arrive in my account. I needed this item quickly but landed up with no item and then having to find a replacement to be sent with the courier which was NOT EVRI!

I am an eBay member of over 20yrs standing with 100% Positive Feedback and all the reasons for using eBay are evaporating daily, why would I use such a dysfunctional and frustrating profit led non service when I can for slightly more expense use a functional more reliable and in control service?

eBay has proved time and time again that they have NO intentions of listening to Sellers or Buyers and that their main interests are PROFITS, the on way to deal with this is to use another up and coming service instead and elp them make more of a dent into eBay profits!

'when I asked which courier he was using "eBay chooses the courier not me mate" , it was EVRI! '

"refund is down to eBay mate NOT me, contact eBay". 

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Well, your seller may have been a bit rude and unpleasant (and even up to something-or-other if he got a policy violation suspension!) but he wasn't lying in this instance,

Under Simple Delivery, unless a seller actively de-selects Evri, then ebay do more-or-less choose the courier.

If the buyer picks 'standard' delivery it will (95% of the time) be Evri. If the buyer picks 'express' delivery it will usually be R.M 24.

( the few % of the time when 'standard' is R.M will probably be when the buyer is in the bits of Britain that are 'Highlands and Islands' and Evri won't deliver there because it's not profitable enough.)

And under S.D. if the parcel is dispatched but not delivered, ebay  do give the refund, not the seller. This is because ebay, having chosen the courier, are the courier's customer. Therefore they are the only ones with a delivery *contract*, so they are the only ones who can get a refund/give a refund....

'Arriving damaged in the post' under S.D. is also supposed to be covered by ebay  (for the same delivery contract reasons) but is a bit more involved as it includes packaging which is not under the control of ebay *or* the courier.

(Personally I loath the idea of S.D. but I know there's nothing I can do about it.☹️)

If the buyer picks 'standard' delivery it will (95% of the time) be Evri. If the buyer picks 'express' delivery it will usually be R.M 24.

As I and others have already commented on before, that is not true for standard delivery. My last 15 orders have been 7 for RM, 7 for Evri and 1 for DHL.