I have just recently had cause to claim when a seller sent my item saying when I asked which courier he was using "eBay chooses the courier not me mate" , it was EVRI!  The item which I had sent to a parcel shop instead because of non delivery to my home address arrived a week late and completely smashed to pieces, I told the seller and he then said "refund is down to eBay mate NOT me, contact eBay".  I then had to wait even longer for eBay wait time to expire before I could take it further with eBay! The seller in the mean time was suspended for a eBay Policy Violation which made claiming even MORE complicated. Still waiting for my refund to arrive in my account. I needed this item quickly but landed up with no item and then having to find a replacement to be sent with the courier which was NOT EVRI!

I am an eBay member of over 20yrs standing with 100% Positive Feedback and all the reasons for using eBay are evaporating daily, why would I use such a dysfunctional and frustrating profit led non service when I can for slightly more expense use a functional more reliable and in control service?

eBay has proved time and time again that they have NO intentions of listening to Sellers or Buyers and that their main interests are PROFITS, the on way to deal with this is to use another up and coming service instead and elp them make more of a dent into eBay profits!