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@rose.cottage.vintage wrote:

This is it with modern companies, once you get to the top its rewards for failure.

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True, but not only modern.

E.g. During the mid-1800s, the Great Eastern Railway in the UK faced significant financial difficulties and operational failures. Despite these challenges, the company's directors and executives continued to receive high salaries and bonuses, even as the company struggled to maintain profitability and service.

And there are plenty of other examples.  Perhaps the fall of the Roman Empire?

What you paid that for was a shop, while logically having a shop would seem to be what only a business needs, ebay in its infinite wisdom allows private accounts to have them.

Running a business requires a business account on ebay to trade within a number of consumer laws.

"The buyer returned 2 bars of chocolate. I videoed myself opening package"

Sadly all you have is a video showing you opening a box with 2 bars of chocolate inside.

In Ebayland that doesn't prove anything.

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@zare_7145 wrote:

It’s about how many times I had to call eBay to report this send evidence and the buyer all they did was return two bars of chocolate keep the iPhone and get their money back!

how is this disgusting behaviour possible from eBay.?!

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I guess you could take Ebay to the Moneyclaim small claims court for incorrectly returning the scam buyers money.

If you did proceed there are costs and you might not be successful.

However just telling them you intend to do that might get your case escalated and reviewed.

I did that once with the Student Loan Company as they owed me thousands in payroll deductions and they kept telling me my case was in a funny state and they couldn't do anything for about a year. The suggestion of small claims court action caused them to apologise and send me a cheque the next day.

Ebay might decide they don't want to do business with you anymore and close your account.

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@akemp1 wrote:

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@zare_7145 wrote:

It’s about how many times I had to call eBay to report this send evidence and the buyer all they did was return two bars of chocolate keep the iPhone and get their money back!

how is this disgusting behaviour possible from eBay.?!

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I guess you could take Ebay to the Moneyclaim small claims court for incorrectly returning the scam buyers money.

 

If you did proceed there are costs and you might not be successful.

 

However just telling them you intend to do that might get your case escalated and reviewed.

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You cannot make a money claim unless you are actually owed money.  Ebay refunded the buyer out of their own funds so no money is owed to the seller.

Whilst the buyer receiving a refund may seem unfair in the absence of definate proof eBay hasn't actually done anything wrong and certainly nothing that would justify any kind of court action.  If the buyer keeps doing the same thing then they will eventually be prevented from using eBay's Money Back Guarantee. 

Ebay should take the scammer to court.  How can it be profitable for ebay to be known as a scammers' paradise?

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@sml192 wrote:

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You cannot make a money claim unless you are actually owed money.  Ebay refunded the buyer out of their own funds so no money is owed to the seller.

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I guess it depends what @zare_7145 means by "I did receive my funds but eBay refunded them" as my first reading was that they were paid before it was then refunded so were now sitting on a loss but now I read it again I guess both interpretations are possible.

Ebay didn't sell you the fake item.  Any lawyer will see that.

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@7563richardw wrote:

Ebay is effectively for profit at any cost, i am closing my account after 20 years as ebay basically theives are selling fake software login. Bought Hayes Pro login 12 months, found to be non functioning with Launch fix as hacked. Asked for refund refused 

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Unfortunately digital content and otherwise intangible goods are excluded from eBay's Money Back Guarantee protection:

Have you tried filing a dispute with your payment provider (your bank/card issuer, PayPal etc.)? 

Contact your bank about a chargeback, it applies to debit cards as well as credit cards. 

Your bank debit card if a main bank will be a visa debit card so you can do a chargeback under that. Contact your bank and do a visa chargeback. Does not matter the seller has vanished, your bank will do the chargeback against eBay and ebay will refund and they will have to chase up the seller to get their money back

Chargebacks are usually initiated within 120 days.... I don't know what you can do other than make a fuss as loud as you can. Was it a business or privare seller? Small claims perhaps... 

Most jewellery of that value is covered by the Authenticity Guarantee.

Items by that brand over £500 are certainly covered.

Did you buy from an overseas seller?

Personally, I would not buy an item of that value online - if I had that much to spend, I would want to see and touch the item first.  

However, it's worth remembering that Ebay only cover items for 30 days (not 2 months) and, if you do spend that kind of money, it's a good idea to get a reputable jeweller to check it out soon after you receive it.

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@jckl1957 wrote:
...

Personally, I would not buy an item of that value online - if I had that much to spend, I would want to see and touch the item first.  

 

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"I am not a wealthy individual so its the last time I buy jewellery on Ebay."

As a not wealthy individual, why buy jewellery at all?  Other than perfectly adequate costume jewellery.  Where's Ratner when you need him?

You are absolutely right - I should have got it checked out when it first arrived.  Too late now.  You live and learn. Thanks to everyone who replied to my plea of frustration.