The Met Office has issued yellow and amber weather warnings for snow and ice in parts of the UK. These conditions may cause disruption to collections and deliveries in some areas.

 

We are monitoring the situation closely, working with our carrier partners and tracking weather data to assess service levels. We have also taken steps to help ensure estimated delivery dates reflect any potential delays during this period.

 

What you need to do

 

• Continue to dispatch orders as normal where services are operating.
• If you are in a severely impacted area and cannot dispatch, message your buyers to explain the situation and manage their expectations.
• Upload tracking details as soon as you dispatch an item. This keeps buyers informed and helps protect you if an Item not received case is opened.

 

Seller protections

 

In areas where collections and deliveries are severely disrupted, eBay will review protections for your delivery performance where necessary. We will share more details in the coming days once we have a clearer view of the impact.

 

You can learn more about how to add tracking details and the benefits of doing so in our Help pages.

 

Thank you for selling on eBay.