This issue of software failing from time to time on diferent platforms and different browsers, especially as smart phones and tablets gain prominance, is now common.
Put aside the failure to test pre-release, cheaper to release and get free user feedback exposing bugs via the complaints, the issue is programmers failing to adhere to industry standards designed to allow software to work universally. ANSI standards are the normal default, such that a line of code written to the standard will work on any browser or platform. Unfortunately programmers these days ignore the rules and try to create clever clever routines as their 'tag' in the software. They can brag that their bit of design is used by millions and claim social superiority over colleagues. It is identical to a graffiti tag on a wall or an architect sticking a ridiculous design against a familiar backdrop. It is all about ego and being noticed.
We, the end user, have to suffer this time and time again as there no regulation of it. It is just passed over as a technical issue.
Platforms and operating system providers are also guilty of trying to limit the ANSI standards forcing compliance with more recent operating system versions trying to force upgrades, normally using the lie of security upgrades. So you will find now many apps on Android no longer work with Android less than version 7, Microsoft withdraw support for versions of their operating system trying to force upgrades - like trying to force everybody to 365 in order to impose annual license charges as if for business use on al machines in the home.
The end result is a mess where less and less of the tech and online stuff works. I have actually gone back to using a cheque book for some payments and will not upgrade the smart phone when the built in redundancy initiates self-destructs in a year or two.
As for AI, what a load of marketing nonsense.
