Refund

[hamis3988]

I've returned the item to the seller (In germany) through Royal Mail. There had been an attempted delivery but (according to tracking) it hasnt reached them yet.

Its been few months. Ive contacted Royal Mail, but they cant do anything as its in Germany and the Germany website only allows you to contact them through call - in German language.

What shall I do?

[jckl1957 · Accepted solution]

Not much detail here.

Did you return through an Ebay case?

Why did you send the item back?

When was the attempted delivery?

Ebay cases time out if the seller does not respond and you don't ask Ebay to step in.

If you opened a case, as long as the tracking shows attempted delivery and the case has not closed due to inactivity, you should go back to the case and ask Ebay to step in.

Or, you could give more detail (dates etc.) and get some more detailed advice.

[myriad*seller]

OP you are out of time for a refund

You should have escalated the case within 21 days of returning the item, not left it months before you sought help

You have left it too long to get a refund, never let a case time out, always escalate the case within the timeframe or you lose out

You could try a Paypal case if this is how you paid, but the timeout is 180 days from purchase for Paypal