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@lincolnshiremarine wrote:
Good afternoon the community team.
I am still having issues with your estimated delivery dates.
This is now resulting in several messages from buyers thinking their items are late, when they are not. However, they are going by the information that ebay are providing them, your weird calculation formula, rather than base it on the actual couriers information.
Here are the messages I am getting:
"transom saver not arrived yet???"
"Hi not to pleased due to the fact I ordered this part from your company because of the delivery time and it's not happened! Hopefully this item will turn up soon".
The above messages were from buyers that selected our three day, FREE delivery service.
They brought the item on Saturday and and it was dropped off at the parcel shop the same day Saturday. The couriers do not collect parcels Saturdays or Sundays, but ebay have included those days as collection days.
Ebay informed both customers it would arrive on Monday, which is false. If you look on the Couriers website site directly the delivery dates ARE CORRECT, three working days as delivery.
I am seeing that ebay are giving buyers next day delivery too, even though they have selected the FREE THREE day service.
You are making sellers look incompetent and causing unnecessary stress . I like many other sellers do not have extra time to have to message buyers back and have to explain that the delivery dates set by ebay are wrong.
Can you advise me please on what courier service to use to get this resolved, and, explain the reasonings why you say that the EDD is correct and the system is working.
As we all cannot be wrong on this issue.
Best wishes
Hi , thanks for your post.
Thanks for letting us know about this. However, we've explained how EDDs are calculated, and we've also provided the help pages where you can see how they work and you also can get tips from it, so while I understand you are not happy with the way they work, the answer remains the same. Regarding your question, we are not in a position to tell you what service you should be using, as this is completely up to the services you offer to your buyers and the one they decide to go for.
Thank you,
Marco
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@mixomni wrote:
Thank you, Dave. That's fine, understand. I shall have a look, just setting out new on ebay and sourcing wholesale suppliers at present. I shall reach out on further questions along the way. Many thanks
Hi @mixomni
We're also on the on the main boards so feel free to tag me in any other questions you have there and Ill come back to you.
Thanks,
Dave
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@darth_baggins wrote:
When using the seller 'help' function to ask for feedback removal, why does the 'How did we do?' survey nearly always arrive well before the actual response?
Happens more or less every time for me and I have to answer it negatively because eBay are asking me to rate something that hasn't even happened.
This is usually caused by the automation on site, it can trigger the response when the report is sent because that part of the process is complete.
I understand how this can seem to show the process as completed when its in fact not. Ill pass this on to the site team to review and possibly update.
Thanks,
Dave
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@lincolnshiremarine wrote:
Thank you Marco for your reply.
Do you not think that the way the EDD's are calculated is incorrect?
The system is clearly broke. If an item is purchased on a FREE THREE WORKING DAY DELIVERY then that item will take THREE WORKING DAYS to arrive, regardless of the ebay system that is in place to calculated EDD times. The courier is not going to deliver on a Sunday or on a next day service if a THREE working day service is selected.
Part of ebay's business policy is for business sellers to offer a FREE economy delivery service and also an express paid for by the buyer service. We are complying with this, but, ebay are sabotaging the system.
Someone in management need to take the decision to switch the current EDD system off until it can be resolved, or as sellers we need guarantees from ebay that negative feedback received due to ebay's incorrect EDD's will be removed.
If this was a court case the explanation for ebay's EDD's would not stand up, as the delivery dates provided are blatantly false and furthermore not achievable.
Best wishes
Thanks for your reply, lincolnshiremarine.
I see where you are coming from, and I'd be happy to pass this on for you as feedback as well. However, I am not aware of any potential changes to it at the moment, but I will pass this on for you.
Thank you,
Marco
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@tressygirl wrote:
Hi again,
If a seller cancels an item for ' Problem with Buyer's Address' I saw an answer that the buyer can leave a negative feedback?
Surely this is not correct ?
Hi tressygirl, thanks for your post.
Buyers can leave feedback for a cancelled order if they paid for the item, and the cancellation was not requested by the buyer, unless the seller cancelled the order because the buyer didn't pay for the item.
More on this policy here, hope that helps!
Thank you,
Marco
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@lincolnshiremarine wrote:
Dear Marco
I would be very grateful if you could forward this feedback on please, not only for me as a seller, but for other sellers too.
Thank you
Thanks for your reply, lincolnshiremarine.
Yes, absolutely, we've been passing this on for a few sellers now, including you. So, I will make sure to add this to your previous feedback. While I cannot guarantee you that actions will be taken, this will definitely be reviewed.
Thank you,
Marco
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@phoenix_vinyl_and_collectables wrote:
For international postage there needs to be more postage options as royal mail have broken europe into 3 different categorys and prices are different depending on location
Hi @phoenix_vinyl_and_collectables
I'll pass this on to the guys on the shipping team, I'm sure they are aware of it and may have some plans to address it in the future.
Thanks,
Dave
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