70soghuBMi9WTTnk!~~_11.GIF "ducatimondo"){kind=avatar}
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Thanks, Kat ... but it isn't a tracked service in any shape or form!
The screenshot below is from the ebay page where you purchase 1st & 2nd class lables ... 'Tracking - No'
Not only happy to lie to buyers about the seller's chosen despatch times, now it seems ebay want to lie about an item being tracked?
@returns_andexdisplay wrote:
The last month or so I have noticed a increase in returns claiming not as described when they have not read the listing or buyers putting offers in then not paying as they then go back and read the listing. I have noticed in the last month or so ebay have introduced a pop up at times when searching for items and buyers can click this to purchase the item quicker but without actually looking at the item page. This is great for brand new products where the buyer likely already knows what they are purchasing.
As my store name suggests I don't sell brand new products and often best if buyers read the description or item condition report to see if there are any defects or something missing mentioned in the listing.
Can feedback be passed on to the correct team that is creating more returns/unpaid offers which cost a small business time and money dealing with.
I haven't heard of it happening till now but its great feedback. Ill pass this back to the Development Team.
Thanks,
Dave
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@uk.yourgiftsdelivered wrote:
Thanks for your reply.
I changed all my listings from 2nd class signed for to RM tracked 48 in the hope of the premium returning but it didn't! I always had 2nd class signed and never had an issue plus it doesn't make sense when 35 qualify and all the others don't when they are all posted exactly the same?
Something may have changed with regards to one of the postage options no longer qualifying but I will need to look into this. When did you make the change to all the listings? Can you also provide an example item number for one of the 35 listings that is showing the premium badge?
Thank you,
Kat
I am currently away on maternity leave. Please reach out to the community team for support
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I asked 2 weeks ago if eBay knew it was Easter, I asked last week for eBay to look at the unrealistic delivery times shown to buyers.
On Saturday night I did some screen prints of items and their estimated delivery times and it seems either one or both of the above need urgent attention.
The items show the wrong amount of days for delivery.
The RM48 - 2nd class shows 3- 4 days for delivery, yet estimated it to be 2-3
The 1st class post is clear winner as it shows delivery faster than next day delivery by either DHL or Royal Mail Special Delivery??
Seems the DHL and Special Delivery is also wrong, as that shows 1 day more than it should take.
Here are some example, I have a lot that were checked on Saturday night at thereabouts 11pm and where the earliest the item could have been posted or sent would be Tuesday 11th
How is an item posted Tuesday arriving between 13th - 14th with 3-4 days postage?
That is only 2-3 days as you do not count the day you post it, unless eBay are also counting Easter Monday as the day we are supposed to post it??
Hence my question 2 weeks ago asking if eBay knew it was Easter, as I knew this would not work as it didn't
That is only half the problem.
Buyers are being shown 1-2 days delivery with RM48 - 2nd class post, as my post in the live chat last week.
Can eBay actually look at this as there is something clearly wrong and a - I will forward it to the team as feedback - reply is not going to get it fixed.
It is with frustration that I am writing this again this week. I am not having a go, I just want the issue to be taken seriously and looked at as it is clearly broken and obvious to all of the sellers judging by how many threads and posts there are on here.
Buyers are being misled, that is causing a lot of extra work for sellers responding to why items are not actually late and that is why they have not arrived.
We are all spread thin in these challenging times for us all and it is just not fair for the issue to not even be acknowledged fully, let alone anyone fix the problem.
In my post last week, I suggested instead of the dynamic estimated delivery dates, just add the actual amount of days to the shipping as the Royal Charter says, then see if and how that works rather than the way it is now as what is currently happening is not working.
eBay are making it look like hard working honest sellers are lying to the buyers, as the buyers say that we put the estimated delivery dates there. I am tired of replying the same thing again, that eBay put the dates there and we have no control.
All I ask is that if eBay insist on putting estimated dates there, then please make sure it works, the system can count, knows when it is a bank holiday and at least add the right amount of days for the shipping.
Regards
Russ
Feedback is not working on either of our accounts, I will show 1 example from this account.
This account shows 99.9% with no negatives in the last 12 months when you click it, see below:
If you click on the zero for negative, you see this
As it happens, a totally unfair negative feedback as the buyer has come back and told us that they realised afterwards that their expectation of a reply in those 5 days actually also included Good Friday, Saturday, Easter Sunday and also Easter Monday.
That is a separate issue that might need resolving, that the buyer's expectations do not match what is reasonable.
Can eBay please look at why something so basic, that has existed for more than 20 years does not work?
Regards
Russ
@uk.yourgiftsdelivered wrote:
I don't think it's that as all are exactly same.... 185798646219 is still premium
185836842917 isn't premium.......
Thanks for providing these. Leave it with me as it will need to be reviewed offline.
Thank you,
Kat
I am currently away on maternity leave. Please reach out to the community team for support
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
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Hi @ducatimondo
Thanks for all the above. With EDDs and the calculation we can only feed this all back to the shipping team for review. I can assure you we take this feedback seriously but from here this is the only action we can take.
I will as always make sure this is send this to the relevant team so they will be aware of the impact.
Thanks,
Dave
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@ducatimondo wrote:
When are eBay going to seriously address the massive abuse of duplicate listings on eBay.
We compete with sellers that have the same identical item listed 500-1000 times and such is there level of doing this, it massively deteriorates the buyer experience.
These sellers are not done there though, an alarming amount now have several accounts where they are using the same exploitation on all of their accounts and eBay to date are yet to do anything of any real value after 6 years of asking.
Please can eBay do something about it.
Regards
Russ
Hi Russ,
Thank you for your question. Please continue to report items of this nature to our teams directly via the report item link on the site.
The specialists in this area will then review and take action needed.
Thanks,
Katie
