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@kempseykate wrote:
Good afternoon!
(On my other account) A buyer bought 7 items last night. They paid for 6 together and one separately (the 2 orders were paid for a couple of minutes apart).
My postage is set to pay full price for 1 item + 60p for every extra item, with a total cap at £2.90.
The 6 items showed postage at £2.90 - correct price.
However, the item paid for separately showed 60p postage - which was incorrect, the postage on this item was just over twice that price.
I did wonder if, although the buyer paid separately, it was picked up automatically that the 7 items were one transaction ... but in that case postage should have been 'free' for the single item.
Also I was charged the 30p fixed fee on each order, so it was obviously treating them as 2 sales.
So, why was the buyer only charged 60p (my '+ each extra item' price) instead of the full postage?
My main worry here is that if she had paid for each of the 7 items separately, but still got the postage discount, she would have paid 2.90 postage, and I would have been hit with and extra 1.80 in fixed fees, leaving me well out of pocket.
Surely the postage discount should only apply when items are paid for in one go?
Hi kempseykate,
Just an update on the above. After review, we were able to confirm that there are no technical issues with these transactions. This is because the order got split into two because the 6 items in the first order had a promo shipping method and the item in the single item order did not have that promotion.
The shipping cost 0.6 was set before the order split.
Please note that since this chat is no longer open, you might not be able to reply here.
Thank you,
Marco
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