Hi everybody!
The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.
Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!
Our eBay Community Team is made up of marco@ebay, katie@ebay and anita@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support.
To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer. Some questions may not be suitable for this weekly chat, as it closes after 1 hour. If you have a long question or one that requires a lot of investigation please write a discussion post on the boards and tag our team members.
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Many thanks,
Your eBay Community Team
@j-4-jewellery wrote:
What is the last date for using eBay"s authentication before Christmas. I use Royal Mail special delivery.
Hi j-4-jewellery, thanks for your post.
That would be the 11th of December.
Thank you,
Marco
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Is 'the user leaves a disproportionate amount of bad feedback' still grounds for removal?
If so, why does eBay not take action against this kind of behaviour? The user has left negative or neutral feedback for every item she's purchased for more than a year, except for one.
I've tried the automated removal request tool but I was refused.
@darth_baggins wrote:
Is 'the user leaves a disproportionate amount of bad feedback' still grounds for removal?
If so, why does eBay not take action against this kind of behaviour? The user has left negative or neutral feedback for every item she's purchased for more than a year, except for one.
I've tried the automated removal request tool but I was refused.
Hi @darth_baggins, thanks for your post.
In order for us to remove the feedback, it would need to violate one of our feedback policies.
However, if you feel that buyer is abusing the feedback policy, can you please report them here and we’ll take appropriate action.
Thanks,
Anita
@lincolnshiremarine wrote:
Good afternoon
I have just returned from my ebay shop being on time away, and I have now noticed that the Ebay economy delivery seems to have changed on some listings, but, not on all my listings and I have NOT changed anything.
On my listings I always selected the postage option to say Economy delivery Evri, Yodel and DPD.
Now some of the listings have gone to Economy delivery Evri ONLY.
I have not changed anything. I have looked further into this and it appears that you have now started listing the couriers individually?
The problem I now have loads of listings that appear to have changed to Evri tracked, when they use to say Evri, Yodel & DPD and I do not use Evri, I use Yodel, so now do I have to change those listing to Yodel?
Example: Listing number: 195914470144 It now says delivery Evri. (I never selected just Evri)
Example: Listing number: 204306721467. Delivery Evri, Yodel and DPD. (Correct postage one)
What has happened
Many thanks
Hi , thanks for your post.
Could you please create a new thread on this on one of our boards, and tag me? I will then help you from there and get back to you before the end of the day.
Thank you,
Marco
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@johannadee wrote:
I wrote on here two weeks ago about my application for removal of feedback for my one and only negative. This feedback had been left, not in relation to the transaction on which it appeared, but in retaliation for my having previously placed the buyer’s partner on my Blocked Bidder list. The buyer stated this quite clearly on the feedback.
Following my application the comment was removed but the red dot rating was not. The reason given was that it did not violate eBay feedback policy. I could find nothing in eBay policy that allowed feedback by proxy, or that a negative rating was allowed merely for the correct and proper use of the Blocked Bidder facility and for someone else’s account.
I contacted Customer Services by telephone, as previously stated. On Tuesday 28th November I had the following email from the agent Sharon, to whom I had spoken:-
Hello Vivienne,
I hope you are having a nice morning. I am emailing you about the feedback on item 145416324471 from buyer XXXXXXXXX (redacted).
I wanted to confirm as promised I was looking after this for you and took ownership on this feedback. I am happy to confirm this has been fully removed from your account. (My underline).
I am happy to have resolved this for you by making sure to protect your account.
Have a lovely day and take care.
Kind Regards,
Sharon
eBay Customer Service
She wrote, not that it will be or may be removed, but that it has been. It has not. It is more than a week since I received this notice and the red dot Negative is still there. I have tried to reply to this message, but each time I get a response from a different person, and the last time from a No Reply account, so obviously they don’t want to talk to me any more!
So, how do I proceed now as I don’t intend to let this go? How do I get the statement in this email honoured? I have had no direct contact from the buyer, no case has been opened, no return requested, no refund, nothing. Because it is not about her item, her purchase or her buyer experience. It is about someone who was not my buyer and about me going with my instincts, which have been proven correct, and making correct use of the facility to block bidders. I cannot see for the life of me how that isn’t a violation of feedback policy.
Hi johannadee, thanks for your post.
When a feedback doesn't violate our feedback policies and procedures, the feedback will remain. Based on your comment above, I'd say that customer service hid the comment. However the mark is still there and it will remain there as it is not removable since the feedback in question doesn't violate our policies.
Thank you,
Marco
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@rainbowjam wrote:
Items that are listed as auction with BIN are selling at the auction start price instead of the BIN price when a buyer selects Buy It Now. See this thread: https://community.ebay.co.uk/t5/Seller-Central/MAJOR-eBay-site-bug-item-selling-for-the-starting-bid... as it's been going on for weeks.
Also, once sold, the auction still continues to run through to the end date, causing it to sell twice if someone then places a bid. If no bids are placed then the auction ends as apparently unsold, the listing moves to the seller's Unsold list where it is then unknowingly relisted by the seller although they no longer have it.
My latest affected items are 395018618901, 375074968432 and 395026032306 - all of which sold last Monday and I then inadvertently relisted when the auctions ended. Now having to end the wrongly relisted items. I have no idea how many more I'm going to find.
Hi @rainbowjam,
Thank you for this information. Conscious this chat will close in 1 hour, and we won't be able to get to the bottom of this in that time.
Could you please open a thread on the discussion boards and tag me in it? I'll get back to it by the end of the day.
Thanks,
Katie
@rwl1001 wrote:
Why can I not link my nectar card to my Ebay account? When I try I get the message
Oops, there has been a problem.
You need a www.ebay.co.uk account to use this rewards programme.I am registered on ebay.co.uk and have a UK address.Thanks
Hi rwl1001, thanks for your post.
Could you please share with me a screenshot of the error you, so I can have a better understanding of the issue? Also, just to confirm, this happens when you try to link your accounts, is that correct?
Thank you,
Marco
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@pg_kicks wrote:
Hi,
Just a quick one, the reporting system is still either broken or eBay dont care about users breaking policies, I'm hoping its broken but if you tell me its working as planned then that only leaves 1 alternative and in turn you are admitting that eBay don't care that some users are breaking its policy, so I will await the response.
I'm more than happy to send you a an email/pm with numerous accounts which are breaking policy, (no ifs/buts/maybes) if you claim that its working as properly that I have reporting numerous times and who are still listing.
Thanks
Hi pg_kicks, thanks for your post.
The reporting system is working ok. If you wish to report anything, please continue to report them the usual way, and all reports will be reviewed and actioned accordingly.
Thank you,
Marco
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