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Your eBay Community Team
@the_brick_lodge wrote:
I put up 3 listings using sell similar, low and behold a week later £20 in advanced ad fees.
The items from which the listings were created were in a campaign that was ended and deleted but eBay still ticked the promoted advanced option on the sell your item form.
I would ask you for the money back but I'd have more luck getting blood out of a stone, it is however extremely underhanded to auto tick what is basically a £5 per day subscription in this manner.
I don't expected to get ripped off like this when using eBay and am thoroughly annoyed about it. Yes I'm sure you'll say it was there to see but the point of sell similar is to nip through quickly so I just changed the photos and hit end on the keyboard.
Hi the_brick_lodge, thanks for your post.
We're sorry to hear about this, but we will pass on your feedback. Should you wish to get this addressed/reviewed, you can contact our customer service team, and they will be able to assist you further.
Thank you,
Marco
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@williabaxte7 wrote:
Hi all . I don’t know if I am doing something wrong . Can’t seem to find Royal Mail tracked 24/48 collection on simple delivery . (Postman collection from my door ) ? Am I doing something wrong . ????
Hi williabaxte7, thanks for your post.
It should still be there. However, you do need to book the collection before you create your prepaid label, maybe that's the problem?
If you click here, you can see step by step instructions. If you still can't do this after going through the instructions, please let me know and we will take a further look no problem.
Thank you,
Marco
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@lamppostelectrical wrote:
Hi,
I have had lots of items removed for violating the bladed items policy recently. Fair enough (if they do violate it) however I have a number of issues:
1) Many items do not violate the policy and appeals are automatically rejected. When raised with CS, I am sent a cut and paste reply pointing me to the policy (that the item does not violate).
2) If I try to change the postage policy to my age-verified one, the system simply does not allow me to. It keeps throwing up an error saying an age-verified policy must be used (which it is). I have deactivated everything on the policy eg collection in person etc but still have the same error.
I have raised this with CS but keep getting fobbed off with replies pointing me to the policy rather than admitting there is a technical error. Please could somebody take this issue on board (look at my messages with CS) and own this error and please sort it out.
Hi , thanks for your question.
We're sorry to hear that your experience with removals hasn't been great so far, but unfortunately, we are not able to appeal or action removals at all over this channel, we can only suggest contact our customer service, so they can review that for you. However, I can pass on your feedback, so this can be taken into consideration, but please note that this doesn't necessarily means that a follow up or further actions would be taken around this.
Thank you,
Marco
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@paulblueandwhite wrote:
Good afternoon,
Any up-date on Postage for bladed items that need to be posted with : Age Verification Upon Receipt.
We have to list such items with this option : but when item sells there is no way we can buy the label from Royal Mail. Disappeared on-line and is also not available on Simple Delivery. Had to contact eBay Customer Services and they told me: choose another RM postage option.
I'm asking this now for months.
Thank you very much for sorting this out as soon as possible. Need some attention.
This is still being looked into. Ive seen some reports on site saying RM are only allowing AV for business sellers however, this has not been confirmed. At the moment though AV can only be purchased through the RM site directly.
Thanks,
Dave
