Hi,

I have had lots of items removed for violating the bladed items policy recently.  Fair enough (if they do violate it) however I have a number of issues:

1)  Many items do not violate the policy and appeals are automatically rejected.  When raised with CS, I am sent a cut and paste reply pointing me to the policy (that the item does not violate).

2)  If I try to change the postage policy to my age-verified one, the system simply does not allow me to.  It keeps throwing up an error saying an age-verified policy must be used (which it is).  I have deactivated everything on the policy eg collection in person etc but still have the same error.

I have raised this with CS but keep getting fobbed off with replies pointing me to the policy rather than admitting there is a technical error.  Please could somebody take this issue on board (look at my messages with CS) and own this error and please sort it out.