@the_brick_lodge wrote:
There is a help page somewhere which says eBay will refund the cost of the item to the seller if a buyer is refunded for non-receipt and the parcel later arrives, where the shipping label was purchased via eBay.
Does this included 2nd Class post with delivery confirmation? Also are these refunds automatic or do we have to apply for them?
I can't find the help page at the moment but this topic refers to it:
https://community.ebay.co.uk/t5/Seller-Central/Extended-item-not-received-protections/td-p/7936550
Also why does this result show the listing as results with fewer words when the search term is in the listing title please?
Lastly how do buyers request a combined invoice on the mobile app please?
It looks like this is the article you are looking for.
To qualify the item needs to be sent by a fully tracked service. I don't believe it is automated so you will need to reach out to CS to appeal.
On a side note, please limit your posts to one question. You can post as many questions as you need but we need them posted separately for tracking on this side.
Thanks,
Dave
