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@guymafo wrote:

marco@ebay 

With all due respect your response is rather flippant. It’s been flagged, really isn’t good enough. The point raised is affecting people’s livelihoods, businesses and fee structures on the platform.

Given that this issue is in the news, and RM under some scrutiny isn’t it about time eBay supported its sellers with these issues, and did something?

GM

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Thanks for your question, guymafo.

As advised above, if this changes, we will let you know as we usually do, but thanks for your feedback anyway.

Thanks,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@icecarmedia wrote:

kat@ebay 

 

Following on from last week

Shipping policy query 18-02-2026 2:49 PM 

 

You stated

"there can be circumstances outside of sellers control where a different service needs to be used"

 

Why is it accepted that a change of delivery service be forced on the buyer without their agreement?

 

Surely if the seller cannot fulfill the order as advertised, this should be communicated to the buyer

Then agreement or order cancellation can follow

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Hi @icecarmedia ,

As I mentioned last week there is no policy for this enforced by eBay. I appreciate where your coming from on it and have shared your feedback to have one. If there is a change to have this introduced we will provide an update on the community.

Thank you,

Kat

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@krafty-kreations wrote:

So I now have five late delivery defects at 1.89%, It seems you can have no more than five so what happens when I have six which I am sure won't be long.

 

I post same day or next depending time of order, I cannot change courier as I post using Royal Mail letter and I cannot add the cost for tracking as it is hard enough competing with business sellers on a private account  as it is without adding more costs. 

 

 

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Thanks for your question, krafty-kreations.

You can always appeal your defects, and if you have valid reasons, they will be removed. However, as of now, there is no specific protections in place for this, again, if this changes, we will let you know.

Thanks,

Marco 

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@krafty-kreations wrote:

Hi Marco 

 

I know I can appeal, the question was what action will eBay take on my account when I have more than the five allowed? 

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Thanks for your reply, krafty-kreations. 

If you click here and here, you can see all the information of what could happen.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@arla88 wrote:

Items are due to be posted today aswell and I don’t want charged for late delivery or anything 

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Hi @arla88 ,

It will need to go to tech so I won't have any control over the timescale on this.  I'll follow up with you as soon as I can.

Thank you,

Kat

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@the_brick_lodge wrote:

 

My promoted listings advance campaign has flat lined, I'm probably missing something obvious but any help would be great please.

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Hi @the_brick_lodge 

We can't access your account to see what happened with the campaign. If you reach out to the guys in Customer Support, they should be able to view your account and give you some advice. 

Thanks,

Dave

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