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kat@ebay wrote:

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@icecarmedia wrote:

kat@ebay 

 

Following on from last week

Shipping policy query 18-02-2026 2:49 PM 

 

You stated

"there can be circumstances outside of sellers control where a different service needs to be used"

 

Why is it accepted that a change of delivery service be forced on the buyer without their agreement?

 

Surely if the seller cannot fulfill the order as advertised, this should be communicated to the buyer

Then agreement or order cancellation can follow

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Hi @icecarmedia ,

 

As I mentioned last week there is no policy for this enforced by eBay. I appreciate where your coming from on it and have shared your feedback to have one. If there is a change to have this introduced we will provide an update on the community.

 

Thank you,

Kat

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I accept that there are limitations as to what can be achieved in this chat

However, I find it very difficult to accept that it permissable to not be provided with what was seller advertised then chosen and paid for by me

Hopefully the import of this issue will be seriously considered by the powers-that-be