---

@krafty-kreations wrote:

So I now have five late delivery defects at 1.89%, It seems you can have no more than five so what happens when I have six which I am sure won't be long.

 

I post same day or next depending time of order, I cannot change courier as I post using Royal Mail letter and I cannot add the cost for tracking as it is hard enough competing with business sellers on a private account  as it is without adding more costs. 

 

 

---

Thanks for your question, krafty-kreations.

You can always appeal your defects, and if you have valid reasons, they will be removed. However, as of now, there is no specific protections in place for this, again, if this changes, we will let you know.

Thanks,

Marco 

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.