---

@krafty-kreations wrote:

Also there have been a few threads recently on the forums about a certain buyer who likes to claim INR or INAD and then swaps out the item for an old non working item.

 

Look at the thread called User in seller central

 

These posts have multiple sellers who have had this happen to them by the same buyer

 

If you google this buyer you can see it has been happening for well over a year.

 

How Many cases can one buyer open and keep getting away with it? 

 

 

---

Hi @krafty-kreations ,

I understand it is frustrating for sellers when situations like this happen. While I cannot advise of a set number there are buyer reviews and risk assessments done in the background and restrictions/limits do get placed on buying accounts.  When sellers encounter such situations they can report them through customer support.

Thank you,

Kat

---

@gary-number1 wrote:

Why am I being stopped the postage costs after the buyer has payed for the postage.This is happening on every item I am selling.

---

Hi @gary-number1 ,

Do you mean you are not receiving the funds for postage after the buyer pays for it? For Simple Delivery orders which is the eBay postage the buyer is paying the postage cost to eBay as eBay provides the label.

Thank you,

Kat

---

@cobwebcottage wrote:

Thanks Marco,

Item number 177123419204

I would really like to know if Ebay are supporting RM Age verification  before I list similar items.

---

Hi cobwebcottage, thanks for your reply.

I was reviewing this one for you there, and I couldn't spot something specific as to why that would've happened, so I've passed this on to the relevant team for further review. If they can't find anything either, it might be a technical issue, but I will keep you posted on this one.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.

---

@mawels_87 wrote:

Hi, As a buyer it seems that very few sellers are offering the Click and Collect service on eBay. This puzzles me as more and more people these days are wanting to use the Click and Collect service because of so many deliveries being delivered to completely the wrong addresses. The site Vinted has much the same settings  as eBay regarding Click and Collect yet nearly all sellers on Vinted offer Click and Collect as standard.

 

Why doesn't eBay try to encourage more sellers to offer the Click and Collect service by offing cheaper postage to buyers. It's cheaper postage on a Vinted if as a buyer I use Click and Collect.

---

Hi @mawels_87 ,

As much as eBay does advertise the click and collect option to sellers it really is very much up to the sellers to offer it on their listings. Ebay has introduced more of this option for different couriers for its Simple Delivery service so you may start to see this service increase in the next few months. We appreciate your feedback on it and I will share your point of promoting it as cheaper postage with our internal team.

Thank you,

Kat

---

@gary-number1 wrote:

As part of the sale,the buyer buys the item plus pays the postage.I buy the postage label from ebay and get a qr code,which i take to the post office.Ebay are stopping the postage costs twice.1 which the seller has payed then me when i buy the postage label.

---

Hi @gary-number1 ,

Can you provide an order number example and I will get it checked. Postage should only be paid once. 

Thank you,

Kat

---

@krafty-kreations wrote:

Last Question

 

I have been getting this message recently on a few orders We could not process the personalisation message from the buyer. Please reach out to the buyer for personalisation message.

 

What would cause that? 

 

I have had to cancel a few orders recently as buyers sometimes do not reply to messages.

 

Thanks

---

Thanks for your question, krafty-kreations.

I wasn't aware of this, did you report this issue? Do you have a screenshot and an item number that we could look at to assist you further here?

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.

---

@bojangled wrote:

kat@ebay 

Just got to add that the buyer in question regularly gets named and shamed on the Reddit forums, surely you have a social media department that keeps tabs on these situations? 
He’s certainly not doing eBay any favours with his actions and dishonesty.

---

Thanks @bojangled  & @krafty-kreations 

I'll share the details of the threads with the relevant team for review.

Thank you,

Kat

---

@mawels_87 wrote:

1% of sellers offer Click and Collect on eBay. 99% of sellers offer Click and Collect on Vinted.  Vinted do simple delivery too.

---

Hi @mawels_87 ,

Thank for the numbers. We will share your feedback on this topic with our relevant team.

Thank you,

Kat

---

@gary-number1 wrote:

Thanks Kat

Order number 187672739755 and all previous and subsequent orders.

---

Hi @gary-number1 ,

The orders for these items show the buyer paid for the postage label which is provided by eBay. You have not paid for these labels twice. The label is generated on the order which was downloaded ( or qr code used) and tracking added to the order. 

Thank you,

Kat

---

@cobwebcottage wrote:

Thanks Marco,

Item number 177123419204

I would really like to know if Ebay are supporting RM Age verification  before I list similar items.

---

Hi cobwebcottage, I've just got an update on this.

After checking, this looks like went through with the Royal Mail verification service. I've just sent you a screenshot where you can see this, didn't want to post it here for privacy and security reasons. So, it looks like it is all good there.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.