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@rollssmco wrote:

Hi Kat - thank you for helping. It's particularly the WRONG RETURN REASONS I'm trying to track down - like I say, we have approx 5 a month (due to the volume of business we do) and it's obvious that the customer doesn't want to pay for the return so fabricates a reason to put the onus on us.  I have Order Numbers and Return ID's that I can share with you (off line) if that would help. Liz

 

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Hi @rollssmco ,

That would be great and we can have them reviewed.

Thank you,

Kat