@rejuvit wrote:
We've been having issues with the promotions which we understand is a known issue as there is currently a test which is finishing on the 7th, however, we had promos running throughout the month and even a phone call from the marketing team to go over the best way to suceed with promotions, however, at no point were we made aware that there was a global issue until last week and at that point we had spent 3k+ on promotions, what happening with compensation for this? As our sales have dropped to almost 0 and our selling cost at one point was 57% of our sales. This is not good enough for sellers who are doing everything eBay ask of us.
Hi @rejuvit
There is no technical issue causing an issues with impressions, I did see a post in one of the threads saying they spoke to the ads team and that they were told there was a test. I reached out to the Ads team for more information and I'm waiting on an update. Once I have one I'll reply on the main thread here.
As per the User Agreement we do not offer any compensation so we will not be in a position to to make any offers for this.
Thanks,
Dave
