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@whf-southampton wrote:

Thank you for your response however this has been an issue for some considerable time now and we have re peatedly highlighted it to customer support for some years.

Some have adjusted the postage on our behalf (as there is no appropriate faciliity to do so in the deductions,)  and some flatly refuse to do so suggesting that the policy is not clear amongst the customer services staff either!

Due to the inconsistency of this problem and the lack of effort to resolve it, we have taken the decision to remove the multiple purchase postage discount from all our listings so now, both buyer and seller lose out - how is that helpful to either party????

For the fees we pay, we deserve better than this sloppy programming.

 

 

 

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Hi @whf-southampton ,

We understand that you have to make business decisions based on this policy. Right now with whats within our control here is to share your examples forward as feedback with our teams that deal with policies.

Thank you,

Kat